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Timezone overlap

9h overlap with US East · Colombia

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English level

Advanced

C1

Self-reported as: “Can work in English - Advanced or Bilingual”

Other languages:Spanish (native)Otro

Skills & tools

Skills

Customer ServiceDataManagementOperationsProductProduct Design

Tools

SQLJiraPower BIPythonn8nAmplitudeSnowflakeFigmaMiro

About

Curious, analytical person focused on continuous improvement. I enjoy understanding how processes work, identifying optimization opportunities, and proposing data-driven solutions. Currently working at Rappi as an Analyst, collaborating with product and operations to launch and scale new features. Interested in continuing to develop in product, combining technical analysis with business impact. Seeking challenges where I can keep learning, automate processes, create solutions with real impact, and surround myself with people who share the desire to constantly build and improve.

Work preferences

Job type
Consulting, Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
Culture
Growth-stage startup (21-200)
Industries
E-commerce, Information Technology
Hours
EST business hours
Remote experience
Working at a company with a presence in 9 countries and responsible for a global metric.

Salary context

Benchmarks for Operations · Senior (7+ yrs).

India equivalent
$1,700/mo
This candidate
$1,200/mo
US local hire
$7,200/mo
Save ~$72,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Global Restaurants Operations Analyst · Rappi
    Apr 2023 — Present

    Led strategic initiatives that significantly improved operational efficiency and defect reduction within the app. Work focuses on developing and executing new initiatives, creating Go-to-Market strategies for new tools, managing key metrics, and…

  2. Quality Assurance Analyst · Teleperformance Colombia SAS
    Jun 2018 — Feb 2023

    Led the monitoring and analysis of KPIs to ensure operational process quality, optimizing decision-making through detailed reports and strategic action plans. - KPI analysis and process monitoring to identify areas for improvement. - Database…

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Education

  1. Technologist · UNINPAHU
    2017
    · Tourism and Hospitality Management
  2. Technician · SENA
    2013
    · Accounting and Finance
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Achievements

  • Reduced defects by up to 30%, enhancing service quality and user experience.
  • Decreased compensations by 25%, optimizing costs and profitability.