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Timezone overlap

9h overlap with US East · Argentina

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English level

Conversational

B1

Self-reported as: “I struggle but I can”

Other languages:Spanish (native)

Skills & tools

Skills

Customer ServiceFraudOperationsProductWriting

Tools

No tools listed yet.

About

Seeking employment where I can grow, where I am given the opportunity to learn and demonstrate my full potential. I like to keep my tasks orderly and I give my all to meet proposed objectives.

Work preferences

Job type
Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Large Company
Industries
E-commerce
Hours
EST business hours
Remote experience
From and for Argentina

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$850/mo
US local hire
$7,000/mo
Save ~$73,800/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Claims and Benefits Analyst · Suramericana de Seguros
    Mar 2020 — Aug 2023

    - Managed claims for Automotive, Protected Bag, Protected Technology, ATM Robbery, Mobility, Protected Purchases, Home, Commercial, Personal Accident, and Life insurance lines - Handled procedures and inspections with the Claims Adjuster Firm …

  2. Claims Analyst · Europ Assitance
    Aug 2019 — Mar 2020

    - Provided telephone customer service - Managed auto insurance claims - Entered claims, analyzed, and forwarded to appraisers, investigators, and/or collections departments

  3. Portability Teleoperator · Call Center Comunicaciones del Sol
    Aug 2019 — Mar 2020

    - Received calls and handled inquiries from company service users - Handled portability requests for customers from other companies - Followed up on inquiries and prepared periodic reports - Coordinated calls and sent forms to users and clients to…

  4. Customer Service Analyst · Corporación Digitel (Venezuela)
    May 2013 — Aug 2017

    - Provided in-person and telephone customer service - Sold equipment and activated phone lines - Provided detailed invoice explanations - Managed and followed up on complaints - Implemented customer retention strategies

  5. Insurance Analyst · Accenture
    Present

    - Received policies and checked against updated policies. - Received requests and certificates - Contacted brokers via email - Requested and controlled purchase orders - Registered invoices, controlled payment dates, archived documentation in Drive…

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Education

  1. Diploma program · UNIVERSIDAD CENTRO OCCIDENTAL "LISANDRO ALVARADO" UCLA
    2011
    · HR
  2. Industrial Relations · INSTITUTO UNIVERSITARIO DE TECNOLOGÍA INDUSTRIAL "RODOLFO LOERO ARISMENDI"
    2006—2010
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