Self-reported as: “Struggling but can do it - Intermediate”

Skills & tools

About

Work preferences

Job type

Full-time

Company size / type

Growth-stage startup (21-200)

Culture

Growth-stage startup (21-200)

Industries

Media & Entertainment

Hours

EST business hours

Salary context

Benchmarks for Operations · Junior (< 3 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Customer Service Assistant and Receptionist · Intercity Comunicaciones S.A.

   Mar 2023 — Mar 2025

   Created and implemented strategic loyalty and retention policies. Implemented post-sales tasks focused on retention and loyalty. Developed commercial processes and created operational manuals. Conducted NPS surveys and short surveys to evaluate…

2. Chatbot Developer and Operator · Intercity Comunicaciones S.A.

   Created, programmed, maintained, and supported the Chatbot “Lucia,” a virtual assistant that offers commercial, technical, and billing support to the company's clients. Managed weekly operations, applying improvements and adjustments. Supervised…

3. Billing and Collections Assistant · Intercity Comunicaciones S.A.

   Managed monthly collections. Processed automatic debits and managed rejections. Handled cash. Sent mass emails. Monthly invoicing. Managed commercial cancellations. Resolved inquiries in person, by phone, or virtually. - Managed monthly…

Education

1. Technical Degree · Universidad Nacional De Rio Cuarto

   2024
   · Business Management