Self-reported as: “I struggle but I can”

Skills & tools

About

Work preferences

Job type

Full-time, Part-time

Company size / type

Growth-stage startup (21-200)

Culture

Growth-stage startup (21-200)

Industries

Finance & Accounting

Hours

EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Head of Customer Service with Assigned Portfolio for Businesses, Professionals, and Companies · Banco Galicia

   May 2013 — May 2020

   Met KPIs. Analyzed NPS (Net Promoter Score) with value propositions aimed at improving customer service. Applied AGILE and LEAN methodologies. Continuous learning of diverse content through the organizational Campus. - Managed a portfolio of large…

2. Head of Service · Banco Galicia

   Jun 2008 — May 2013

   Managed staff, supervising branch operations and Treasury. Conducted regular evaluations and feedback for employee development. - Met audit and banking security objectives.

3. Branch Operations Manager · Banco Galicia

   Jul 1997 — May 2008

   Branch accounting reconciliation, financial and operational profitability analysis of the business unit, budget planning, security measures control, audit.

4. Section and Accounting Manager · Banco Galicia

   Jan 1993 — Jun 1997

   Supervised operational staff in branches. Accounting and security administration in branches.

5. Head of Branch Cashier Sector · Banco Galicia

   Jul 1988 — Dec 1992

   GBA, Northwest Treasury Department: Head of the branch cashier sector with staff under supervision. Trainer for function replacements.

6. Bank Teller · Banco Galicia

   Jul 1981 — Jul 1988

   Cashier/Treasury.

7. Realtor · Profesional independiente

   Negotiated real estate.

Education

1. Course · Universidad Tecnológica Nacional

   2024
   · Online Assistant
2. Course · Universidad Tecnológica Nacional

   2023—2023
   · Advanced Testing
3. Course · Silvertech / EIDOS Global

   2023—2023
   · Manual QA Tester
4. University Technical Degree · UTN Universidad Tecnológica Nacional

   2014—2017
   · Real Estate Negotiation
5. Executive Program · Universidad Nacional de San Martín

   2019—2019
   · Integrated Business Marketing
6. University Postgraduate Diploma · Universidad Nacional de San Martín

   2019—2019
   · Management and Marketing for SMBs
7. Course · Universidad Tecnológica Nacional

   2017—2017
   · Business Administration and Management / Negotiation Course