Self-reported as: “Can work in English - Advanced or Bilingual”

Skills & tools

About

Work preferences

Job type

Full-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company

Culture

Growth-stage startup (21-200), Large Company

Industries

Business Consulting, Information Technology

Hours

EST business hours

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Head of Mexico Technology Regulatory Governance & SVP X-LOBs, Markets & Investment Tech Delivery · J.P. Morgan

   Jun 2022 — Present
   MX· BankingUS company · remote

   - Negotiated with multiple technology vendors to implement strategic solutions with reduced operational risk, achieving 18% budget savings while increasing project profitability and ensuring regulatory compliance across XLOBs. - Led Mexico…

2. Head of Mexico QA for IVR & Core Ops, Claims & Disputes, EOVs, Wealth Mgmt., Pymes & Commercial Banking, ATMs and Consumer & Debit Products · Citibanamex

   Jul 2017 — May 2022
   MX· Banking

   - Ensured implementation efficiency with vendor contracts optimized for performance incentives, generating over 25% annual productivity savings and maximizing project ROI. - Achieved a 45% reduction in production incidents and defect leakage, with…

3. Technology Head for Institutional Clients (ICG), Investment & Back office · Citibanamex

   Aug 2012 — Jun 2017
   MX· Banking

   - Budget contribution oriented to Run and Build the Bank Strategies and focused on ICG, Investment & Risk Mgmt., Equities, Client Service and Backoffice business needs (20% and 25% FY Productivity Savings over), defining SOA for technological…

4. Bank Solutions IT Managing Director · GRUPO FINANCIERO BANORTE / IXE GRUPO FINANCIERO

   Sep 2008 — Aug 2012
   MX· Banking

   - Negotiated integrated service agreements with key providers, resulting in a 15% reduction in operational costs and improved delivery timelines aligned to business profitability goals. - Led 40+ projects to improve processes, reduce costs, and…

5. IT Delivery Director / Project Executive · BEARINGPOINT MEXICO

   Nov 2006 — Aug 2008
   MX

   - Drove collaborative negotiations with subcontractors to establish outcome-based contracts, improving project margins by 12% while maintaining high client satisfaction. - Led cross-functional teams to deliver optimized solutions for public sector…

6. IT Delivery Director & Program Executive (Business Consulting Services - BCS) · IBM DE MEXICO

   Jan 2003 — Oct 2006
   MX· TechnologyUS company · remote

   - Delivery & Strategic Project Restructuring: Led the revitalization of underperforming projects through strategic renegotiations, achieving a 20% increase in profitability and ensuring successful implementations that consistently met or exceeded…

7. Sr Project Executive (IBM Application Management Services – Software Factory AMS) · IBM DE MEXICO

   Jan 2001 — Jan 2003
   MX· TechnologyUS company · remote

   - Delivery & Profitability Recovery: Successfully regained control and profitability of troubled projects, resulting in a 12% increase in project margins and reinforcing IBM's reputation for delivering high-quality solutions. - Delivery &…

8. IT Delivery Manager & Sr. Consultant (Business Consulting Services - BCS) · IBM DE MEXICO

   Jan 2000 — Jan 2001
   MX· TechnologyUS company · remote

   - Delivery & Process Excellence: Implemented world-class processes in telecommunications, achieving CMM-3 certification and enhancing operational efficiency by 18%, positioning IBM as a leader in industry standards. - Delivery & Cross-Functional…

9. Sr. Project Manager / IT Delivery Lead (IBM Business Consulting Services - BCS) · IBM DE MEXICO

   Jan 1997 — Jan 2000
   MX· TechnologyUS company · remote

   - Delivery & Transformation: Implemented innovative client-server systems for telecommunications, revolutionizing business processes and achieving a 20% increase in operational efficiency. - Delivery Complex Project Leadership: Led the successful…

10. IT Delivery Lead / Systems Analyst & Programmer · TECNOLOGÍA EN SOLUCIONES Y SISTEMAS (TECNOSYS)

    Jan 1994 — Jan 1996
    MX

    - Delivery of Client-Server System Optimization: Developed and maintained client-server systems for financial institutions, achieving a 25% improvement in operational efficiency and streamlining processes to enhance productivity. - Pioneered API…

Education

1. B.S. · Universidad Autonoma Metropolitana (UAM)

   1990—1995
   MX· Computer Science

Achievements

• Negotiated with multiple technology vendors to implement strategic solutions with reduced operational risk, achieving 18% budget savings while increasing project profitability and ensuring regulatory compliance across XLOBs.
• Led Mexico Technology Regulatory Governance strategy, managing the CNBV’s outsourcing approval of +75 technology outsourcing authorization filings (on-premise and cloud related) as well as covered 92% of total outsourcing backlog across multiple LOBs (including Payments LOB), avoiding +3 MUSD of fines and reducing regulatory approval time by 56% while fostering strong relationships with Banxico, CNBV, and other regulators.
• Ensured implementation efficiency with vendor contracts optimized for performance incentives, generating over 25% annual productivity savings and maximizing project ROI.
• Achieved a 45% reduction in production incidents and defect leakage, with high automation rates.
• Directed QA strategy for 350+ projects, implementing automation frameworks that tripled throughput and reduced production incidents by 45%. Implemented AI analytics in pilot projects, enhancing testing tools and methodologies.
• Budget contribution oriented to Run and Build the Bank Strategies and focused on ICG, Investment & Risk Mgmt., Equities, Client Service and Backoffice business needs (20% and 25% FY Productivity Savings over), defining SOA for technological digital transformation, enhancing business process management and application integration.
• Led the Blackrock & Accival outsourced technology and operational transition process achieving a 20% efficiencies and ensuring successful implementations to avoid any clients impacts.
• Delivered FATCA and KYC regulatory projects across 1700+ branches under budget (40% lower cost than global benchmarks) through win-win negotiations with vendors and stakeholders.
• Negotiated integrated service agreements with key providers, resulting in a 15% reduction in operational costs and improved delivery timelines aligned to business profitability goals.
• Drove collaborative negotiations with subcontractors to establish outcome-based contracts, improving project margins by 12% while maintaining high client satisfaction.
• Managed SAP Support & Optimization projects for public sector clients, exceeding revenue targets with annual billing of $3.5M USD.
• Delivery & Strategic Project Restructuring: Led the revitalization of underperforming projects through strategic renegotiations, achieving a 20% increase in profitability and ensuring successful implementations that consistently met or exceeded client expectations.
• Delivery & Governance Leadership: Directed the governance and delivery of ERP solutions in the public sector, enhancing IBM's market position and client trust through meticulous project execution, achieving a 18% increase in profitability.
• Delivery & Process Innovation: Implemented governance processes that improved project management efficiency by 20%, significantly boosting client satisfaction and setting new industry benchmarks.
• Delivery & Profitability Recovery: Successfully regained control and profitability of troubled projects, resulting in a 12% increase in project margins and reinforcing IBM's reputation for delivering high-quality solutions.
• Delivery & Performance Enhancement: Managed application development projects that improved system performance by 25%, elevating client service levels and driving business growth.
• Delivery & Process Excellence: Implemented world-class processes in telecommunications, achieving CMM-3 certification and enhancing operational efficiency by 18%, positioning IBM as a leader in industry standards.
• Delivery & Cross-Functional Collaboration: Collaborated with interdisciplinary teams to refine business processes, aligning them with industry standards and achieving a 10% improvement in operational efficiency.
• Delivery & Transformation: Implemented innovative client-server systems for telecommunications, revolutionizing business processes and achieving a 20% increase in operational efficiency.
• Delivery Complex Project Leadership: Led the successful delivery of complex projects, improving client satisfaction by 30% and establishing IBM as a benchmark for project excellence.
• Delivery of Client-Server System Optimization: Developed and maintained client-server systems for financial institutions, achieving a 25% improvement in operational efficiency and streamlining processes to enhance productivity.
• Project Leadership and Delivery Innovation: Led the analysis, design, and implementation of key projects, enhancing system functionality and user experience by 30%, and driving significant improvements in client satisfaction and engagement..