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Timezone overlap

9h overlap with US East · Argentina

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English level

Conversational

B1

Detected from your CV

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Employee SupportHR OperationsProblem SolvingOnboardingPeople ManagementProcess DocumentationPowerPointWordWorkdayServiceNowSAPOutlookMicrosoft ExcelCross-cultural CommunicationTeam LeadershipPayroll SupportCase ManagementMentoringTraining

Tools

SAPMicrosoft 365OutlookServiceNowWorkday

About

Víctor currently leads HR Data Management as an Analyst and Team Lead at ACCENTURE, where he has been instrumental in managing high-volume employee support. He consistently resolved 30-40 employee requests daily, meeting strict service quality and response time targets for the global firm. With 18 years of experience in HR, manufacturing, and finance, Víctor brings a deep understanding of operational excellence. Prior to ACCENTURE, he gained valuable experience in HR data management and payroll support at NGA HUMAN RESOURCES, and as a Specialized HR Analyst at VASTEC EQUIPAMENTOS INDUSTRIAIS LTDA. His academic background includes a Technical Degree in Administration and Labor Relations from IFTS No. 9 (2023) and a Technology Degree in Human Resources from Universidade Paulista (UNIP) (2010), demonstrating his commitment to continuous learning in the field. Víctor thrives in environments that encourage continuous learning and knowledge sharing, leveraging his strengths in Input and Harmony. He enjoys teaching and supporting others' development, and values the insights gained from working in multicultural settings. He is eager to apply his expertise to deliver effective solutions and continue his professional and personal growth in a new challenge.

Highlights

  • Resolved 30;40 employee support requests per day while consistently meeting service quality and response time targets

Work preferences

Job type
Consulting, Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
Industries
Finance & Accounting, Human Resources & Recruitment, Manufacturing
Hours
EST business hours
Remote experience
Based in Buenos Aires, Argentina and I have worked to São Paulo, Rio de Janeiro, Minas Gerais and Pernambuco, Brazil (Avanade). Based in Buenos Aires, Argentina and I have worked to Norway, Finland, Sweeden, Brazil, Angola and LATAM (Accenture).
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$2,000/mo
US local hire
$7,000/mo
Save ~$60,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. HR Data Management Analyst | Team Lead · ACCENTURE
    Sep 2018 — Present
    BR

    - Manage 30–40 employee requests per day for Brazil through email, phone and corporate platforms, ensuring clear, timely and accurate support. - Resolve cases related to payroll, payments, reimbursements, vacation, benefits and internal system…

  2. HR Data Management Analyst | Payroll Support · NGA HUMAN RESOURCES
    Dec 2016 — Sep 2018
    BR

    - Provided employee support for Pirelli Brazil through phone, email and SAP. - Handled requests related to payroll, payments, tire reimbursements, vacation and access management. - Tracked administrative requests and maintained accurate case…

  3. Specialized HR Analyst · VASTEC EQUIPAMENTOS INDUSTRIAIS LTDA.
    Jul 2007 — Dec 2015
    BR

    - Delivered in-person, phone and email support to employees, suppliers and visitors. - Managed recruitment and selection, compensation structures, benefits and employee development activities. - Organized physical and digital documentation and…

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Education

  1. Technical Degree · IFTS No. 9
    2020—2023
    AR· Administration and Labor Relations
  2. Technology Degree · Universidade Paulista (UNIP)
    2009—2010
    BR· Human Resources
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