Timezone overlap
9h overlap with US East · Colombia
English level
Advanced
Self-reported as: “Can work in English”
Skills & tools
Skills
Tools
No tools listed yet.
About
Passionate technology, data, and customer service professional with experience in data analysis, technical support, and process optimization. I enjoy solving complex problems and providing innovative solutions that generate value for both clients and companies. Currently seeking opportunities that allow me to combine my technical skills with my customer experience focus. I am interested in challenges involving process automation, data visualization for strategic decision-making, or service improvement using modern technological tools. I am also interested in remote or hybrid roles that promote continuous learning and professional growth, especially in dynamic companies where I can contribute my knowledge while developing new skills. I am also available to relocate.
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company, Nonprofit / NGO, Public Organization
- Industries
- Business Consulting, Information Technology
- Hours
- EST business hours
- Remote experience
- Was in Bogota, worked for an Italian company
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Specialized Professional · Contraloría General de la RepúblicaMay 2023 — Jun 2024
- Oversaw fiscal control and analysis related to economic reactivation, utilizing data from the General System of Royalties. - Analyzed large datasets, identifying trends and delivering actionable insights for informed decision-making. - Performed…
- Specialized Professional · Contraloría de BogotáAug 2022 — Dec 2024
- Designed and implemented Power BI dashboards using SQL and Python to support data-driven decision-making. - Managed and documented hardware and communication assets, including port allocations and availability. - Conducted LAN and WAN surveys…
- Service Desk - Global Customer Support (Remote) · OveritJul 2022 — Jul 2023
- Provided bilingual support (Spanish and English) via phone, email, and chat, addressing technical issues and customer inquiries. - Maintained detailed records in the ticketing system, ensuring accurate documentation and service improvement. …
- Business Analyst · Social Property DepartmentOct 2019 — Dec 2022
- Assessed software for administrative information systems to ensure alignment with organizational goals. - Mapped business processes, designing optimized workflows to improve efficiency. - Developed enterprise architecture models (TOGAF)…
- Bilingual Customer Care Specialist · Avis Budget GroupApr 2018 — Oct 2018
- Resolved billing and post-rental issues, effectively managing challenging situations. - Handled customer inquiries across multiple channels, enhancing customer satisfaction and loyalty.
- Bilingual Service Desk Analyst · Tata Consultancy ServiceApr 2017 — Nov 2017
- Provided first-level IT support across EMEA, managing user queries via Remedy and Active Directory. - Diagnosed and resolved issues, maintained logs, and escalated complex issues as necessary. - Contributed to the knowledge base and proactively…
- Technical Support Specialist · Town Hall Information Technologic OfficeJan 2014 — Mar 2017
- Coordinated hardware and software configurations for a user base of around 1,000 employees. - Provided expert support, including remote assistance, and conducted user training sessions. - Managed user accounts, performed maintenance, and ensured…
Education
- Bachelor's · Pontificia Universidad Javeriana2017· Computer Science in Electronics Engineering