Self-reported as: “It's difficult for me but I can”

Skills & tools

About

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Hours

EST business hours

Remote experience

From Argentina for Argentina, Uruguay, and Spain. From Argentina for Panama and Central America

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Management and Back Office Assistant · United Overseas Estates Panamá

   Nov 2023 — Present
   PA

   - Standardized and regulated processes for the Central America - India HUB. - Supported and supervised remote back office team tasks in Panama, Nicaragua, Costa Rica, and Colombia. - Managed collections documents and export letters at banks in…

2. Functional Analyst · Banco de Córdoba

   Sep 2022 — Oct 2024
   AR

   - Analyst in the Credit Cards and Accounts team using Scrum and Agile methodologies. - Surveyed, recorded, and adapted processes and manuals. - Commercial Intelligence, product improvement, channel development. - Financial product sales campaigns.

3. Commercial Advisor · Big Capital

   Jun 2022 — Mar 2024

   - Sourced and placed funds in Financial Trusts for Argentina, Uruguay, and Spain. - Provided financial and investment advice. - Personalized service with tools and solutions for individuals, SMBs, and companies. - Managed assigned portfolio, sourced…

4. Customer Service Lead - Business Executive · Banco Galicia SAU

   Dec 2012 — Jan 2022
   AR

   - Ensured operational, commercial, and administrative functioning of the Branch. - Opened and closed Branch, managed branch cash drawer and vault. - Managed branch metrics and dashboards, KPIs, sales CRM, complaint management, customer satisfaction…

Education

1. Bachelor's · Universidad Nacional de Misiones

   2018
   AR· Business Administration
2. High school diploma · EPET N°1

   2005
   AR· Economics and Management