Self-reported as: “I struggle but I can”

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About

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Hours

EST business hours

Salary context

Benchmarks for Operations · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Operations Team Lead · McDonald’s Arcos Dorados Argentina. S.A

   Jun 2019 — Jan 2021

   - Coordinated a shift and team, managed the SMS system, SHRMS, cash reconciliation, prepared tools, ensured compliance with Food Safety standards, motivated the team to meet company objectives; Supported and followed up with the Customer Experience…

2. Staff Human Resources Coordinator · McDonald’s Arcos Dorados de Venezuela

   Nov 2018 — Present

   - Managed all aspects of HCM Insurance (inclusions, exclusions, reimbursement requests, etc.). - Sourced, selected, and recruited Staff personnel, supported recruitment and selection in the field (Crew); - Responsible for the "HOLA!" New Employee…

3. General Restaurant Manager. Operations · McDonald’s

   Jan 2015 — Jan 2017

   - Monitored all business strategies, implemented local marketing plans, managed people-handling systems, monitored inventory, analyzed performance indicators, maintained a consolidated team focused on achieving business objectives.

4. Assistant Manager. Operations · McDonald’s

   Jan 2014 — Jan 2015

   - Developed Action Plans for each system, managed people-handling systems, schedules, inventory – purchasing, training, payroll, food safety. - Supported General Manager in business management, followed up on action plans.

5. Shift and Systems Manager. Operations · McDonald’s

   Jan 2013 — Jan 2014

   - Managed People Handling Systems, Schedules, Inventory – Purchasing, training, SHRMS payroll.

6. Shift Manager. Operations · McDonald’s

   Jan 2012 — Jan 2013

   - Coordinated a shift and team, managed the SMS system, cash reconciliation, prepared tools, ensured compliance with Food Safety standards, among other related activities.

7. LSM Marketing Coordinator · McDonald’s

   Jan 2008 — Jan 2012

   - Coordinated Marketing activities for 8 restaurants, developed and executed action plans to increase sales, monitored LSM activity execution, trained Hostesses/Leads.

8. RAC. Customer Service Representative · McDonald’s

   Jan 2006 — Jan 2008

   - Followed up on LSM activity execution, trained Hostesses/Leads.

9. Hostess/Crew · McDonald’s

   Jan 2005 — Jan 2006

   - Customer service, organized birthday parties, participated in local Marketing (LSM) activities, entertainment,

Education

1. University Technical Degree · ISUM Instituto Universitario de Mercadotecnia

   2012—2015
   · Business Administration with a focus on Human Resources
2. High school diploma · High School

   1998—1998
   · Science, Humanities, and Technology