Self-reported as: “It's difficult for me, but I can manage”

Skills & tools

About

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Company size / type

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Culture

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Hours

EST business hours

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. DIGITAL CUSTOMER SERVICE AGENT FOR BANCO GALICIA CAMPAIGN · KONECTA ARGENTINA

   Aug 2023 — Present

   Administrative assistant for banking and customer service via social media. Handled inquiries and/or complaints, account analysis, investments, issues with ATMs or self-service terminals, fraud/scam reports. Managed banking and administrative…

2. CUSTOMER SERVICE REPRESENTATIVE · MERA SOLUTIONS SA

   Nov 2019 — Nov 2022

   Received phone calls from Visa, Amex, and Mastercard members. Blocked credit and debit cards. Managed difficult customers and met company metrics. Used banking systems: Zscope, Telesoft, One desk, and Info experto. Entered inquiries and/or…

Education

1. Technical Degree · ISEC

   2024
   · Journalism
2. Community Manager · Coder house

   2022
3. — · Fundación telefónica

   2024
   · Digital Marketing