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Timezone overlap

4h overlap with US East · Spain

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English level

Conversational

B1

Self-reported as: “It's difficult for me, but I can manage”

Other languages:Spanish (native)Hablo portugués.

Skills & tools

Skills

AssistantOperationsProject ManagementSupportTeam Management

Tools

JiraSAP

About

Seeking remote work because I have prior experience, enjoyed it, and adapted well. I have a degree in Tourism and would like to work in my field as an analyst or in another role where I can combine my experience and education, even without direct tourism experience.

Work preferences

Job type
Full-time, Part-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+)
Culture
Growth-stage startup (21-200), Large Company
Industries
Health & Telemedicine, Information Technology, Tourism & Hospitality
Hours
EST business hours
Remote experience
Worked remotely from Spain for a company in Portugal.

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$2,000/mo
US local hire
$7,000/mo
Save ~$60,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Claims Manager for Naturgy Iberia Warranty Office · IBM
    Oct 2022 — Aug 2023
    PT· Business Process Outsourcing (BPO)US company · remote

    Client: Naturgy Iberia. Reporting level: Supervisor. - Analyzed files from Municipal Consumer Information Offices (OMIC) at Naturgy Iberia. - Managed and tracked claims. - Handled incidents at the Naturgy Iberia Warranty Office.

  2. Travel Consulting Entrepreneur · El Mundo Ando
    Sep 2022 — Present
    · Viajes y Turismo

    Reporting level: Self-employed. - Analyzed, organized, and designed personalized travel itineraries. - Provided travel consulting specializing in Argentina, Spain, Portugal, and Brazil. - Managed administrative tasks and communication.

  3. Night Receptionist at Hotel Boutique Emaj · Hotel Boutique Emaj
    Jun 2022 — Oct 2022
    PT· Recepción

    Reporting level: Hotel Supervisor. - Direct customer interaction. - Telephone support.

  4. Receptionist at Hotel Astuto Boutique · Hotel Astuto Boutique
    May 2021 — Sep 2021
    ES· Recepción

    Reporting level: Hotel Owner. - Direct customer interaction. - Reservations. - Claims management and tracking. - Supported hotel general management.

  5. Coordinator of Proration, Agreements, and Flight Data · Indra Brasil
    Apr 2017 — Jul 2020
    BR· Business Process Outsourcing (BPO)

    Clients: AZUL Líneas Aéreas and GOL. Direct reports: 18 collaborators. Reporting level: BPO Manager. - Direct client interaction. - Prepared presentations and meetings. - Resolved and analyzed client issues/claims. - Tracked client deliverables to…

  6. Interline Agreements Analyst · Indra Argentina
    Aug 2011 — Oct 2015
    AR· Business Process Outsourcing (BPO)

    Clients: AZUL Líneas Aéreas and GOL. Reporting level: Proration and Interline Agreements Supervisor. - Analyzed Special Prorate Agreements (SPA). - Analyzed and applied commercial agreement conditions. - Reviewed flight ranges, commissions, fare…

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Education

  1. Doctorate · Universidad de Cádiz
    2023
    ES· Tourism
  2. Master's · Universidad de Cádiz
    2021—2021
    ES· Tourism Management
  3. Bachelor's · Universidad Nacional de Lanús
    2015—2015
    AR· Tourism with a focus on Tourism Planning
  4. Advanced Technical Degree · Instituto de Estudios Superiores Santa María
    2006—2006
    · Tourism
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