Timezone overlap
9h overlap with US East · Argentina
English level
Elementary
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Sergio is an IT Field Technician with 8.5 years of experience supporting corporate and e-commerce environments. Currently, he provides on-site and remote technical support for LENOVO (CRONON), specializing in hardware and software troubleshooting, incident management, and ticketing for corporate clients. His background includes significant experience with major companies like DELL TECHNOLOGIES, ensuring high-quality service and SLA compliance. Prior to his current role, Sergio gained diverse experience as an IT Support Technician at JB TECNO and has operated as an independent IT Technician since 2018. This breadth of work has equipped him with a solid grasp of IT service management (ITSM) principles, including efficient incident resolution and ticket handling across various corporate settings and industries such as business consulting and media & entertainment. He has consistently excelled at on-site service in corporate environments. Sergio holds a degree in Graphic Design from IDES - UNLAM (2017) and a Diploma in Full Stack Web Programming from Universidad Tecnológica Nacional (UTN). He is also pursuing a degree in Systems Analysis from Universidad ORT Argentina. He approaches his career with a strong desire to progress, quickly learning new skills and adapting to new environments to overcome challenges and acquire knowledge.
Highlights
- Troubleshooting de hardware y software
- Gestión de incidentes y ticketing (ITSM)
- Servicio On Site en entornos corporativos
Work preferences
- Job type
- Consulting, Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Independent
- Industries
- Business Consulting, E-commerce, Information Technology, Media & Entertainment
- Hours
- Horario flexible
- Available from
- Jul 2026
- Notice period
- 1 semana
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Técnico de Campo · LENOVO (CRONON)Sep 2024 — Feb 2026ARUS company · remote
- Soporte técnico On Site para clientes corporativos bajo estándares y procedimientos oficiales de Lenovo. - Diagnóstico y resolución de incidentes de hardware y software en laptops, desktops y estaciones de trabajo. - Cumplimiento de SLA y métricas…
- Técnico de Campo · DELL TECHNOLOGIES (SIC)Oct 2023 — Sep 2024ARUS company · remote
- Servicio técnico en infraestructura corporativa: diagnóstico y reparación de equipos Dell en campo. - Coordinación operativa para gestión de repuestos y logística de servicios. - Análisis técnico y resolución de fallas complejas en servidores…
- Técnico de Soporte IT · JB TECNOMar 2022 — Sep 2023AR
- Reparación y mantenimiento de equipos de escritorio, laptops y periféricos. - Instalación, configuración y actualización de software y sistemas operativos (Windows/Linux). - Equipamiento e implementación de soluciones IT para Pymes. - Atención al…
- Freelance · TÉCNICO INFORMÁTICO INDEPENDIENTEJan 2018 — PresentAR
- Armado, mantenimiento y actualización de equipos de escritorio y laptops. - Migraciones de datos, configuración de redes domésticas y corporativas. - Implementación de soluciones IT para usuarios finales y pequeños negocios.
Education
- Analista en Sistemas · Universidad ORT Argentina2023AR
- Diplomatura · Universidad Tecnológica Nacional (UTN)2025AR· Programación Web Full Stack
- Diseñador Gráfico Publicitario · IDES - UNLAM2016—2017AR
Certifications
- Diseñador grafico publicitario