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Timezone overlap

9h overlap with US East · Colombia

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English level

Advanced

C1

Self-reported as: “Can work in English - Advanced or Bilingual”

Other languages:Spanish (native)

Skills & tools

Skills

Assistant

Tools

Office suites, CRM

(awaiting structured parsing)

About

A position with stable work and competitive pay. Challenges that help me improve as a person and learn new areas to gain more experience.

Work preferences

Job type
Full-time
Company size / type
Growth-stage startup (21-200)
Culture
Growth-stage startup (21-200)
Industries
Otros
Hours
EST business hours
Remote experience
HostAid Homes LLC, Airbnb properties USA

Salary context

Benchmarks for SMB non-tech role · Mid (3–7 yrs).

India equivalent
$1,200/mo
This candidate
$850/mo
US local hire
$5,200/mo
Save ~$52,200/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Service Representative · HostAid Homes LLC
    Feb 2024 — Feb 2025
    USUS company · remote

    - Responded to customer inquiries via chat, providing detailed information about HostAid Homes, LLC services, features, pricing, and availability. - Assisted customers with booking, reservations, and resolving issues related to their stay, ensuring…

  2. SALES Chat Agent · Accedo Techonologies
    Sep 2020 — Jan 2023
    CO

    - Provided comprehensive information about AT&T products and services, ensuring a positive customer experience in every interaction (100% in English). - Consistently ranked in the Top 10 for performance, driven by high customer satisfaction and…

  3. DirecTV Chat Agent · Accedo Techonologies
    Jan 2017 — Feb 2019
    CO

    For almost 2 years I was in the billing department in charge to help customers with their accounts, log in issues and billing concerns. - Assisted customers with billing inquiries, account management, and technical troubleshooting. - Resolved 90%…

  4. Billing, Support and Sales Representative · Atento S.A
    Jan 2016 — Dec 2016
    CO

    - Handled billing, support, and sales inquiries for Movistar home services via phone. - Recognized as a top performer for consistently meeting and exceeding performance metrics.

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Education

  1. Analysis and Development of Information Systems · SENA
    2013—2015
    CO
  2. Software Engineering · CIAF
    2024
    CO
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Achievements

  • Resolved 90% of billing issues on the first contact.
  • Provided comprehensive information about AT&T products and services, ensuring a positive customer experience in every interaction (100% in English).
  • Maintained a 20% sales conversion rate, surpassing the team average by 5%.
  • Achieved a 95% customer satisfaction rate, exceeding team goals by 10%.