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Timezone overlap

9h overlap with US East · Uruguay

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6
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21

English level

Not specified

Other languages:Spanish (native)

Skills & tools

Skills

Technology

Tools

Various CRMs and everything related to IT support

(awaiting structured parsing)

About

Hello! I have 20 years of work experience in IT Support and Customer Service. I have always worked for multinational companies and in English, reporting to supervisors and managers in the United States, also working with other IT teams regionally. I am looking for a fully remote job since the one I am in now is moving to hybrid and my idea is to move to the interior. More than a salary, I am looking for the opportunity to work fully remote, regardless of the position. Although I have been Senior in most of my jobs, I currently prioritize being able to work remotely. Thank you very much for any opportunity, and if possible, for an interview to clarify doubts and panorama.

Work preferences

Job type
Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
Culture
Large Company
Industries
Health & Telemedicine, Information Technology, Tourism & Hospitality
Hours
EST business hours
Remote experience
United States

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$3,000/mo
US local hire
$7,000/mo
Save ~$48,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Senior Customer Operations Specialist · EverPass Media
    Jan 2023 — Present

    Technical Support for UPshow/EverPass products.

  2. IT Coordinator · Abbott Labs
    Jan 2018 — Jan 2022

    IT Support for 2 offices (80 local users) - Infrastructure, IP phones, and Data Center maintenance. - IT stock and procurement. - Bilingual Support.

  3. IT Systems Administrator · The Hackett Group
    Jan 2017 — Jan 2018

    IT Support for 2 offices (50 local users) - Infrastructure, IP phones, and Data Center maintenance. - IT stock and procurement. - Bilingual Support.

  4. Senior IT Systems Administrator · Travel Leaders Group
    Jan 2012 — Jan 2016

    IT Support for 2 offices (35 local users, 2000+ US/Canada) - Infrastructure, IP phones, and Data Center maintenance. - IT stock and procurement. - Trainer. - Bilingual Support.

  5. IT Software Analyst · Sabre Holdings
    Jan 2007 — Jan 2016

    Technical Support in Software and Hardware (GUI/Server Applications. - Server monitoring and maintenance (UNIX/Windows) - Bilingual Support to Airlines and Travel Agencies. - Training and Implementations. - Availability of 24-hour guards.

  6. IT Technical Analyst · SITA (Société internationale de télécommunication aéronautique)
    Jan 2001 — Jan 2007

    PC and Telecommunication Support for Airlines, Travel Agencies and Corporate customers. - Installations, Planning, and large facilities management. - Bilingual Support.

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Education

  1. Technical Degree · ORT University Uruguay
    · PC Technician and Network Administrator
  2. Certification · Infocorp Uruguay - Certified Microsoft Academy
    · MCSE (Microsoft Certified System Engineer)
  3. Certification · Directions Training - Certified Microsoft Academy
    · MCSE 10747, Computer / Information Technology Administration and Management
  4. Certification · Sabre Holding Academy (USA)
    · SQL Database Administration and Unix OS (IBM Maestro Batch Processing)
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