Self-reported as: “It's difficult for me, but I can manage”

Skills & tools

About

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Hours

EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Technical Support · Grupo Konecta

   Jun 2018 — Present

   In this role, the focus is on assisting technicians to finalize service installations by using various tools to resolve potential issues that may arise.

2. Chat Support · Allus Global BPO center

   Apr 2013 — Jun 2018

   Chat support included immediate, resolution-focused service with no spelling errors across various digital channels (Twitter, Facebook, and email). Prevented negative posts about the company.

3. Customer Service Representative · Allus Global BPO center

   Nov 2011 — Mar 2013

   Started by handling calls with the goal of providing customers with a solution so they would not need to contact us again within 48 hours.

Education

1. Bachelor's · UNC

   2009—2011
   · Psychology
2. Course · Google Actívate
   · Introduction to HTML and CSS programming
3. Course · Google Actívate
   · Cybersecurity
4. Course · Arrow academy
   · Python
5. In progress · TECLAB
   · Data Science