Self-reported as: “I struggle but I can - Intermediate”

Skills & tools

About

Work preferences

Job type

Full-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company

Culture

Growth-stage startup (21-200), Large Company

Industries

E-commerce, Information Technology

Hours

EST business hours

Salary context

Reference numbers based on US PyME hiring data; candidate value self-reported and parsed from the application form.

Work experience

1. Product Manager · PEDIDOS YA

   Jan 2022 — Present
   · 25M+ users· Food delivery

   Home screen - User recommendations section Responsible for enhancing the user recommendations section on the home screen. Implemented a personalized discovery experience, improving engagement, retention, and awareness of new products & verticals. …

2. Product Manager · PEDIDOS YA

   Jan 2022 — Present
   · 25M+ users· Food delivery

   Login, validation & security and Profile Owned login, registration, data validation, account security, and user profile systems. Managed the end-to-end development of new features while optimizing existing functionality to maximize onboarding…

3. Associated Product Manager · NARANJA X

   Jan 2021 — Dec 2022
   AR· 5M+ customers· Fintech

   Customer Care automation: Owner of chatbot automation initiatives, integrating new inquiries and user information to reduce agent support hours. - Increased chatbot resolution rate from 55% to 75% by automating high-volume inquiries including…

4. Senior Business Analyst · NaranjaX

   Jan 2018 — Dec 2021
   AR
5. Data Analyst · Universidad Siglo XXI

   Jan 2017 — Dec 2018
   · Education
6. Business Analyst · Prisma Medios de Pago

   Jan 2016 — Dec 2017
7. Fundraising Coordinator · TECHO (NGO)

   Jan 2013 — Dec 2015
   · Non-profit

Education

1. Bachelor's Degree · Facultad de Ciencias Económicas, UNC.
   · Business Administration

Achievements

• Highlighted affordability by adding discounts and promotions in the user recommendations section through new swimlanes, which will improve home screen page CVR by +1%.
• New verticals engagement: Increased +10k orders in the Markets vertical by developing new components and utilizing new data recommendation models.
• Reduced account takeover cases by 70% by replacing password-based login with OTP authentication and implementing 2FA for enhanced security.
• Optimized phone validation process by allowing users to transfer their phone numbers between duplicate accounts. This improved user experience, increased flow conversion by 15% while cut customer care costs by 80%.
• Increased chatbot resolution rate from 55% to 75% by automating high-volume inquiries including account balance checks, credit card statements, and frequent account management requests.