Timezone overlap
9h overlap with US East · Argentina
English level
Conversational
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Romina brings nearly 12 years of experience in administration, customer service, and organization, currently serving as Secretaria Académica at IBSA and in Data Entry at Focus. In these roles, she applies her strong communication skills and adaptability, qualities developed across diverse environments, including the tourism and hospitality sector. Her career arc includes impactful roles such as Contact Center at DyB Abogados and Contención y retención de clientes (customer retention) independently. Through these experiences, Romina has consistently demonstrated her ability to resolve customer inquiries efficiently and empathetically, developing clear and effective communication with both clients and teams. She has also actively incorporated new digital and artificial intelligence tools, like Gemini and ChatGPT, to optimize processes and enhance productivity. Romina recently completed her Universitario in Counseling from Holos Sanchez Bodas, further enhancing her empathetic approach and communication skills. She thrives in collaborative environments, enjoys solving problems, and is committed to delivering high-quality work with meticulous attention to detail. Romina is always eager to learn and integrate new digital tools to optimize her contributions.
Highlights
- Brindé atención al cliente resolviendo consultas de manera eficiente y empática
- Desarrollé una comunicación clara y efectiva con clientes y equipos de trabajo.
- Aprendí e incorporé nuevas herramientas digitales y de inteligencia artificial para optimizar procesos.
Work preferences
- Job type
- Freelance / Independent, Full-time
- Company size / type
- Growth-stage startup (21-200)
- Culture
- Independent, Large Company
- Industries
- Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- Trabajé en un estudio jurídico en remoto. En Argentina.
- Available from
- Jul 2026
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Data entry · FocusJul 2025 — Present
- Ingreso de datos en formularios y planillas con datos de viajes simulados de Uber, DiDi y Cabify,
- Secretaria Académica · IBSAJan 2023 — Present
- Secretaria en Instituto Biblico Privado. Gestion de materias, profesores y sueldos. Contención del alumnado. Seguimiento de casos.
- Contact Center · DyB AbogadosSep 2022 — Sep 2023
- Me contactaba con todos los clientes y les informaba el estado de su siniestro y daba detalles de sus tramites con el Estudio. Trabajo Home Office
- Contención y retención de clientes · IndependienteMar 2020 — Aug 2022
- Trabajé en edición de videos para canal de YouTube, Plataforma de Educación (Q10), además para un programa de Canal Luz (Telecentro). Dependiendo del pedido del cliente, también edito textos educativos, para presentaciones orales, y otros.
- Asistente de Gerencia · Universidad Siglo XXIAug 2018 — Mar 2019AR
- Asistía a los gerentes de tres sedes de la Universidad. Apoyo a las recepcionistas de las sedes. Trato con alumnos, dudas y reclamos. Trato con la central de la sede en Cordoba
- Supervisora de Call Center · Diario La NaciónJul 2013 — Jul 2018AR
Education
- Universitario · Holos Sanchez Bodas2020—2024AR· Counseling
Certifications
- Counseling