Timezone overlap
9h overlap with US East · Argentina
English level
Upper Intermediate
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Romina brings nearly two decades of administrative and user support expertise to her roles. As a Virtual Assistant since 2020, she excels in public-facing roles, managing inquiries, administrative information, and digital case resolution from start to finish. Her work spans diverse sectors, including HR, business consulting, finance, and healthcare, demonstrating her adaptability and skill in managing complex information and user needs. Prior to her current work, Romina developed strong operational and financial control skills as a Toll Booth Cashier at AUSA, where she managed cash, reconciled accounts, and handled daily revenue. She also gained valuable experience in system monitoring and administrative oversight during her time as a Monitoring Analyst for Securitas and the local Municipality, ensuring compliance and efficient operations. Educated with a Bachiller in Natural Sciences from Colegio Juan José Passo and having studied Law at Universidad Abierta Interamericana, Romina is known for her highly organized, detail-oriented, and proactive approach. She thrives in team environments, consistently finding practical solutions and efficiently resolving issues, often anticipating needs before they arise. Her patient and empathetic nature ensures smooth interactions and effective support.
Highlights
- Atención al público y gestión de consultas
- Registro y control de información administrativa
- Data entry y gestión documental
- Seguimiento y cierre de casos de usuarios
- Virtual assistant
- Manejo de caja, arqueo y rendición de valores
- Monitoreo de sistemas de seguridad
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- —
- Industries
- Business Consulting, Finance & Accounting, Health & Telemedicine, Human Resources & Recruitment
- Hours
- EST business hours
- Remote experience
- From United States
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Asistente Virtual Atención al Usuario · FreelanceJan 2020 — Present
- Atender consultas de usuarios por canales digitales. - Registrar, gestionar y cerrar casos en sistemas de atención. - Realizar seguimiento de incidencias y solicitudes. - Cumplir protocolos operativos y normas de confidencialidad.
- Cajera de Peaje · AUSAJan 2019 — Jul 2019AR
- Operar caja y cobrar peajes en efectivo y medios electrónicos. - Realizar arqueo y cierre diario de caja. - Controlar operaciones y rendición de valores. - Cumplir procedimientos operativos y de seguridad.
- Analista de monitoreo · SecuritasSep 2017 — Dec 2018AR
- Monitoreo de alarmas. - Atención telefónica de clientes. - Asistencia técnica telefónica. - Asistencia ante emergencias.
- Analista de monitoreo · MunicipalidadAug 2015 — Aug 2017AR
- Monitorear sistemas de videovigilancia y seguridad. - Registrar incidencias y eventos en sistemas de control. - Elaborar reportes operativos bajo protocolos institucionales. - Coordinar comunicaciones ante situaciones detectadas.
- Administrativa y recepcionista · MunicipalidadNov 2009 — Sep 2010AR
- Atender consultas de ciudadanos sobre programas laborales. - Registrar datos y documentación administrativa. - Realizar carga de información (data entry). - Brindar soporte operativo al área administrativa.
- Recepcionista · Teatro MunicipalMar 2007 — Dec 2017AR
- Recepción y atención al publico. - Orientación y acompañamiento. - Control de ingresos. - Resolución de problemas. - Encargada de piso.
Education
- Bachiller · Colegio Juan José Passo2002—2004AR· Ciencias Naturales
- Abogacía · Universidad Abierta Interamericana2026AR· Derecho