Skills & tools

About

Work preferences

Job type

Freelance / Independent, Full-time, Part-time

Company size / type

Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO

Culture

Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company, Nonprofit / NGO

Industries

Business Consulting, E-commerce, Finance & Accounting, Health & Telemedicine, Marketing & Advertising, Online Education & Training

Hours

EST business hours

Remote experience

I work remotely but nationally.

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Retention and Loyalty Analyst · Galicia Seguros

   Jan 2020 — Present

   Studied Social Communications and am currently writing my degree thesis. I specialize in UX writing and content design but also enjoy the challenge of writing texts of any kind. My work experience in various fields has allowed me to perfect…

2. Institutional Relations and Commercial - Community Manager · Casa Hospital San Juan de Dios

   Oct 2018 — Dec 2019

   - Coordination, relationship, and follow-up with health institutions and professionals. Design and writing of institutional communications and institutional brochure. Collection of quantitative and qualitative data, writing reports and presentations.

3. Operations and Insurance Analyst · Marsh

   Mar 2018 — Oct 2018

   - Responsibility and follow-up of claims and documentation. - Issuance and invoicing of policies. Writing reports.

4. Health Account Analyst · Marsh

   Jan 2017 — Mar 2018

   - Employee onboarding process. Design and writing of content for communication pieces such as emails, flyers, newsletters. Responsible for the administration of health plan benefits and coverage. Reconciliation, follow-up, and claims for…

5. Communications · Tuysho

   Jan 2016 — Present

   - Management of brand identity and image. Communication planning and strategy focused on user experience. Creation of content pieces.

6. Retention and Loyalty Analyst · Swiss Medical Group

   Apr 2013 — Dec 2015

   - Analysis of accounts by profitability, application of retention and loyalty actions according to analysis. Achievement of monthly objectives. Procedures and follow-up of claims and health insurance options. Periodic writing of reports. Archiving…

7. Sales and Negotiation Executive · Santander Rio

   Feb 2006 — Aug 2012

   - Advice, Negotiation, and Sales. Personalized customer service. Negotiation, sales, and loyalty building for special clients. Follow-up and resolution of claims. Writing reports and documentation. Collaboration in writing articles for the intranet…

Education

1. Bachelor's in Social Communications · Universidad Nacional de La Matanza

   2012—2021
2. Diploma program · UTN FRBA

   2015—2015
   · E-commerce and Digital Marketing
3. Teaching degree · Universidad Tecnologica Nacional

   2015—2016
   · higher education teaching
4. Technical degree · Universidad Nacional de La Matanza

   2012—2021
   · journalism