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Timezone overlap

9h overlap with US East · Paraguay

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English level

Advanced

C1

Self-assessed via CEFR ladder

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Stakeholder ManagementScrum & Kanban FacilitationAgile CoachingCross-functional Team LeadershipCommunities of Practice DevelopmentChange ManagementOnboarding & Documentation ProcessesEmployee Relations & Conflict ResolutionPeople Development & Well-being InitiativesInternal CommunicationsOffice Administration & CoordinationBudget Management & ExecutionEvent Planning & Organizational Culture InitiativesVendor & Purchasing CoordinationTrusted Point of Contact / ConfidentialityConflict ResolutionCross-departmental CollaborationAdaptabilityCommunication & Interpersonal SkillsCoachingHuman ResourcesPeople ManagementTeam ManagementMediationRecursos HumanosGestión de PersonasGestión de EquiposMediaciónHuman RelationshipsRelaciones HumanasLocal Labor Compliance (IPS, MTESS)

Tools

Microsoft SuiteGoogle SuiteJira / ConfluenceOdooScrum & Kanban FacilitationAgile CoachingCross-functional Team LeadershipCommunities of Practice Development

About

As an Office Administrator at Tieto, Rodrigo manages a wide scope of operations, ensuring smooth daily function and a positive work environment. His responsibilities include end-to-end office coordination, comprehensive Human Resources support—from onboarding and documentation to navigating legal procedures with local Paraguayan entities like IPS and MTESS—and driving employee well-being initiatives. He is also a trusted point of contact for employee relations, conflict resolution, and organizing engaging internal culture events that strengthen community. Prior to his current role, he spent five years as an Agile Coach at Tieto and served as a Scrum Master at eLumen, Inc. In these capacities, he successfully managed and streamlined interactions with multinational teams on software development projects, demonstrating his ability to foster collaboration across diverse groups. His career journey also includes an earlier role at INERAM, providing him with a broad foundation of experience. He holds a Licenciatura in Psicología social para la comunidad from Universidad Católica Nuestra Señora de la Asunción. He approaches his work with a focus on human relationships, aiming to bring purpose and guidance to teams. He believes in fostering skill development and growth within fair and clear environments, ensuring that every individual finds purpose and opportunities.

Highlights

  • Managed and streamlined interactions with multinational teams in software development projects
  • Manage end-to-end office administration and coordination, ensuring smooth daily operations.
  • Support Human Resources with onboarding, documentation, and internal processes, including legal procedures with local paraguayan entities such as IPS and MTESS.
  • Handle employee relations and conflict resolution, serving as a trusted point of contact for interpersonal and workplace disputes.
  • Drive employee skill development and well-being initiatives as part of people management.
  • Organize internal culture events (Labor Day, year-end celebrations, Pride Month, Halloween, among others), strengthening employee engagement and sense of belonging.
  • Oversee office purchasing and budget management in partnership with the Finance team, including budget execution.
  • Led organizational Change Management initiatives as part of an Operations team.
  • Led the adoption and continuous improvement of Agile practices (Scrum/Kanban) across cross-functional teams, including Java Developers and Data Scientists.
  • Fostered collaboration across communities of practice (Java, Data Science, Quality Assurance, Business Analysis, and Project Management), promoting cross-domain knowledge sharing.
  • Served as Agile Coach on international projects such as eLumen Inc., guiding teams through Agile methodology implementation.
  • Coordinated the local initiative Siembra Digital in Paraguay, contributing to national digital talent development, internally, and the development of a tool for digital learning during Covid.
  • Acted as a facilitator and liaison between technical teams and stakeholders (QA Engineers, Business Analysts, Project Managers), ensuring alignment between deliverables and business objectives.

Work preferences

Job type
Consulting, Freelance / Independent, Full-time, Part-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+)
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company
Industries
Health & Telemedicine, Human Resources & Recruitment, Information Technology, Media & Entertainment, Online Education & Training
Hours
EST business hours
Remote experience
Based in Asunción, Paraguay, and I worked for Minnesota, USA

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$3,000/mo
US local hire
$7,000/mo
Save ~$48,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Office Administrator · Tieto
    Oct 2024 — Present
  2. Scrum Master · eLumen, Inc.
    Feb 2019 — Mar 2020
    PYUS company · remote
  3. Agile Coach · Tieto
    Jan 2019 — Oct 2024
    PYUS company · remote
  4. Asistente de Archivo y Estadística · INERAM
    Oct 2013 — Dec 2018
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Education

  1. Licenciatura · Universidad Católica Nuestra Señora de la Asunción
    2012—2019
    PY· Psicología (Énfasis comunitario)
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Links