Timezone overlap
9h overlap with US East · Argentina
English level
Full Professional
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
As an SSR Business Processing Specialist at Assurant, Rocio works with a US team in the insurance industry, focusing on enhancing operational quality and efficiency. She has directly improved team-wide quality results by meticulously monitoring processes and delivering personalized feedback. Rocio has also trained worldwide teams, helping them achieve higher production scores. Her background includes experience as an English Teacher at York Institute, where she honed her instructional and communication skills, and as a Customer Service Representative at Agropark. These roles, combined with her experience developing and organizing team-building activities that fostered cross-departmental connections, demonstrate her range. She also prepared and presented training on effective online communication to minimize misunderstandings in remote work environments. With over five years of experience, Rocio is a responsible and well-organized professional with a keen interest in roles focused on people, learning and development, and human resources. She values continuous learning and is always open to feedback.
Highlights
- Improve team-wide quality results after closely monitoring, making observations and creating a presentation including personalized feedback regarding common mistakes.
- Train worldwide teams to achieve a higher production score.
- Develop and organize team-building, practical activities to connect people from different areas of a company and help them create a strong network.
- Preparing and presenting an "Effective communication on an online environment" training to reduce miscommunications and misunderstandings when discussing work-related issues through chat.
Work preferences
- Job type
- Full-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Large Company
- Industries
- Information Technology, Online Education & Training
- Hours
- 7am - 5pm EST
- Available from
- Aug 2026
- Notice period
- 1 week
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- SSR Business Processing Specialist · AssurantJul 2024 — Present
- Process improvement to enhance productivity and quality. - Communicate with representatives via phone to resolve issues efficiently. Ensure accuracy and compliance in case processing. - Training peers and international teams. Organize and develop…
- English Teacher · York InstituteMar 2022 — Jul 2024
- Prepared instructional materials adapted to students’ needs. - Delivered virtual English lessons to adult learners from A1 to B2 levels.
- Customer Service Representative · AgroparkJan 2021 — Oct 2021
Education
- High School Diploma · Instituto Ntra. Sra. de la Misericordia2014—2020· Administration and Economy
- Associate Degree · Universidad Tecnologica Nacional2026—2028· Administration