Timezone overlap
9h overlap with US East · Colombia
English level
Conversational
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(es)Skills & tools
Skills
Tools
About
Ramon Andres is a Platform Management Specialist III based in Bogotá, Colombia, bringing over 31 years of experience in information technology. In his current role at Quetzal International Services S.A.S., he oversees complex IT infrastructure, hybrid cloud environments, and cybersecurity frameworks. He is adept at administering advanced identity, security, and collaboration platforms, including Microsoft Azure, Entra ID, Google Workspace, and Sophos, and is recognized for his technical leadership. His career arc includes significant contributions as an Internal Consultant - Infrastructure Administrator at Controles Empresariales and as an Infrastructure, Network, and Technical Support Administrator at Gabrica S.A.S. Throughout these roles, he has gained deep expertise in Microsoft System Center (Intune, SCCM), ITSM solutions like FreshService and Jira, and robust LAN/WAN/Wi-Fi Networking with Cisco, Aruba, and HPE technologies. Ramon Andres is currently pursuing a degree in TIC Administration from Universidad Minuto de Dios, expected in 2025. He approaches his work with a focus on applying technology to make a tangible impact, enabling organizations and individuals to thrive. Known for his direct communication, he maintains calm and stability as a technical leader, even in high-pressure situations, fostering collaborative relationships across multidisciplinary teams.
Highlights
- Parnet Center
- Microsoft System Center (Intune, SCCM, VMM, SCOM)
- ITSM (FreshService, Aranda, Jira, Confluence)
- LAN/WAN/Wi-Fi Networking (Cisco, Aruba, HPE)
- Technical Leadership & Team Management
- Microsoft Azure & Entra ID
- LAN/WAN/Wi-Fi Networks (Cisco, Aruba, HPE)
- Identity Governance & Administration (IGA)
- Hybrid Identity Synchronization (Azure AD Connect / GCDS)
- Network Cybersecurity (Palo Alto, Fortinet, Check Point, Cisco Meraki, Sophos)
- ISO 27001 Fundamentals & Data Governance
- ITSM / ITIL Processes (FreshService, Aranda, Jira, Confluence)
- KPI / SLA Management & Reporting
- Infrastructure Cost Optimization (FinOps fundamentals)
- Process Automation (PowerShell, Power Automate)
- Remote Support (AnyDesk, LogMeIn, Zoho Assist)
- Mentoring & Technical Talent Development
Work preferences
- Job type
- Consulting, Full-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Growth-stage startup (21-200), Large Company
- Industries
- Information Technology
- Hours
- EST business hours
- Remote experience
- Based in Bogota Colombia, works for a legal services company with offices in 50 states of the American Union.
- Available from
- Aug 0202
- Notice period
- N/A
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Platform Management Specialist III · Quetzal International Services S.A.S.Aug 2025 — Jun 2026CO
- Administered Microsoft Entra ID and Google Workspace (GWS) for 500+ users, designing identity synchronization architectures that reduced provisioning time by 40%. - Centralized corporate authentication through SSO/MFA, cutting unauthorized access…
- Internal Consultant - Infrastructure Administrator · Controles EmpresarialesSep 2023 — Aug 2025CO
- Administered, configured, and migrated hybrid environments and Nutanix hyperconverged solutions (150+ virtual machines), achieving a 20% reduction in infrastructure costs. - Managed large-scale identities and collaboration platforms: Microsoft 365…
- Internal Consultant - Infrastructure Administrator · Enterprise ControlsSep 2023 — Aug 2025CO
- Administration, configuration and migration of hybrid environments and Nutanix hyperconverged solutions (more than 150 virtual machines). - Large-scale identity management and collaboration platforms: Microsoft 365 (more than 750 users), Google…
- Infrastructure, Network, and Technical Support Administrator · Gabrica S.A.S.Sep 2022 — Sep 2023CO
- Led a team of 5 people directing the configuration and operation of Google Workspace for 750 users across Colombia, Chile, and Peru, achieving 95% adoption within the first 6 months. - Installation, configuration, and operation of PaperCut print…
- IT Infrastructure Administrator · Gabrica S.A.S.Sep 2022 — Sep 2023CO
- Management of the configuration and operation of Google Workspace for 750 users in Colombia, Chile and Peru. - Configuration of Azure public cloud infrastructure and multi-brand networks (Xtreme, Aruba, Ubiquiti).
- IT Support & Management (Freelance) · Editorial La Unidad Diario El Nuevo SigloJan 2005 — Sep 2023CO
- Administered Active Directory on Windows Server 2019 and provided end-user technical support, achieving an average resolution time of under 24 hours. - Led the configuration and operation of Google Workspace for 50 users and Sophos NGX/EDR…
- IT Management and Support (Freelance) · Editorial La Unidad / El Nuevo Siglo NewspaperJan 2005 — Sep 2023CO
Independent consulting in parallel with other functions - Active Directory administration on Windows Server 2019 and technical support to end users. - Leadership in the configuration and operation of Google Workspace for 50 users and Sophos NGX/EDR…
- Systems Analyst · Instituto Nacional de VíasOct 1994 — Aug 2022CO
- Directed the configuration and operation of Palo Alto 3250 HA infrastructure and Azure virtual machines, maintaining 99.9% uptime. - Configured and administered Azure public cloud infrastructure, optimizing resource utilization by 20%. - Managed…
- Systems Analyst · National Institute of Roads (INVIAS)Oct 1994 — Aug 2022CO
- Management of the configuration and operation of Palo Alto 3250 HA infrastructure and Azure virtual machines. - Configuration and administration of Azure public cloud infrastructure. - Windows Server 2019 service management, including Hyper-V with…
Education
- — · Universidad Minuto de Dios2027CO· TIC Administration
- High School Diploma · Externado Nacional Camilo Torres1992CO
Certifications
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Fundamentals
- Cisco Meraki Network Engineer: Fundamental (CMNE-F)
- Cisco Certified Meraki Network A (CMNA)
- AZ-300 -Microsoft Azure Solutions Architect