Self-reported as: “Can work in English - Advanced or Bilingual”

Skills & tools

About

Work preferences

Job type

Freelance / Independent

Company size / type

Early-stage startup (0-20), Growth-stage startup (21-200)

Culture

Early-stage startup (0-20), Growth-stage startup (21-200)

Industries

E-commerce, Finance & Accounting

Hours

EST business hours

Remote experience

The company is from the United States and I worked while I was in Argentina, Peru, and now in Australia

Salary context

Benchmarks for Operations · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Customer Care Resolution · MASTERCARD

   Sep 2024 — Mar 2025
   US company · remote

   Multinational company that provides financial services. - Resolved complex customer product and service issues, achieving a 95% satisfaction rate. - Collaborated with internal teams and third-party providers to ensure timely resolution and customer…

2. Customer Services · MASTERCARD

   Sep 2022 — Sep 2024
   US company · remote

   - Handled high-volume inbound calls and inquiries with professionalism and efficiency. - Liaised with cross-functional teams to resolve customer queries and enhance service delivery. - Supported corporate clients with payment gateway solutions and…

3. Commercial Assistant · BE TRENDY DESIGN SAC

   Dec 2020 — Dec 2021

   Growing company, leader in the pet bed sector located in Lima, Peru. - Evaluated, coordinated, and reported proposals for new sales channels. - Performed billing and collection, in addition to keeping track of monthly expenses and making management…

4. Virtual Assistance · ANIMAL VICTORY

   Nov 2020 — Present

   AV is a compassionate advocacy group dedicated to fighting animal abuse through impactful petitions. The organization operates both as a for-profit and non-profit entity, working to raise awareness, drive legal action, and support animal welfare…

5. Analyst in International Trade · BLUE STAR GROUP (TODO MODA, ISADORA)

   Oct 2019 — Oct 2020

   Company recognized for its trendy and affordable fashion accessories and cosmetics designed for women. - Contacted suppliers from China and India. - Issued and monitored purchase orders. - Controlled proforma and final invoices. - Received orders…

6. Accounting · OCEANWAY S.A

   Mar 2016 — Sep 2018

   Maritime agency with reach in all the ports of Argentina, operationally assisting coastal and overseas vessels. - Purchase/payment orders. - Made national and international bank transfers. - Bank reconciliation, IIGG retention, and treasury. …

7. Internship in International Trade · IITT ARG - BOMBAS BORNEMANN

   Jul 2015 — Feb 2016

   Company that provides services to clients in the oil and gas, mining, power generation, chemicals, pulp and paper, and general industry markets. - Data entry. - Follow-up of import documentation and sent it to the custom broker. - Organized all the…

8. Internship in International Trade · BAYER

   Apr 2014 — Apr 2015

   German chemical-pharmaceutical company with more than 150 years of history and core competencies in the areas of health and agriculture. - Controlled accounting documentation. - Controlled internal transport documentation. - Registered…

9. Analyst in International Trade · KUIDAR S.R.L

   Jan 2013 — Dec 2013

   Company with 10 years of experience, dedicated to enhancing babies' and children's well-being with innovative, high-quality health products. - Managed end-to-end import operations, coordinating with suppliers in China, forwarders, and customs…

Education

1. Diploma program · GREENWICH COLLEGE AUSTRALIA
2. Bachelor's · UNIVERSIDAD ARGENTINA DE LA EMPRESA (UADE)

   2022
   · International Trade

Achievements

• Resolved complex customer product and service issues, achieving a 95% satisfaction rate.