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Timezone overlap

9h overlap with US East · Argentina

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English level

Advanced

C1

Self-reported as: “I can work in English”

Other languages:Spanish (native)

Skills & tools

Skills

BusinessCustomer ServiceDataE-commerceLogisticsOperationsOrganizationSupportTeam ManagementWriting

Tools

Office Suite (mainly Excel for KPI analysis, reports, and databases) - CRM (Call-specific like Wise and also Zoho) - Social Media (for content, campaign setup, and CM management) - Power BI (for dashboards and data load review) - Figma (For designing process flows)

(awaiting structured parsing)

About

I love the challenges of leading new teams in different areas. I have always been part of the company structure, serving as an interdepartmental point of contact, as well as my team itself. I like to be someone who presents solutions through data analysis and a touch of creativity.

Work preferences

Job type
Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Social/Environmental Impact Company
Culture
Early-stage startup (0-20), Growth-stage startup (21-200), Independent, Large Company, Nonprofit / NGO, Public Organization
Industries
E-commerce
Hours
EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$1,300/mo
US local hire
$7,000/mo
Save ~$68,400/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Experience & Supply Coordinator · Mis Pichos, Oliver Pets
    Nov 2022 — Present

    - Coordinated and led the Customer Service team in pre- and post-sales. - Supervised and managed the Supply Chain area, including coordination of suppliers and carriers. - Analyzed KPIs and C-SAT, prepared detailed reports, and provided individual…

  2. Quality Analyst (QA) - AVON Campaign · Teleperformance Argentina
    Feb 2022 — Nov 2022

    - Audited calls and processes in the Contact Center, generating action plans. - Calibrated processes with the AVON corporate entity and collaborated with leaders in analyzing NPS and KPI metrics. - Generated reports for the Training area with…

  3. Senior Customer Service - AVON Campaign · Teleperformance Argentina
    May 2018 — Feb 2022

    - Provided personalized attention for complaints and inquiries across multiple channels. - Designed and integrated Call Center CRM processes for social media. - Supported the Quality (QA) area with audits, generating reports on deviations and…

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Education

  1. Degree program · EducacionIT
    2024
    · UX/UI Design
  2. Training · Teleperformance Argentina
    2022—2022
    · Lean Sigma - Continuous improvement and optimization in Contact Center
  3. Course · Domestika Cursos
    2022
    · Digital Advertising
  4. Course · Domestika Cursos
    2022—2022
    · Women Entrepreneurs
  5. Course · Domestika Cursos
    2022—2022
    · Community Manager
  6. Course · Google Ads y Facebook Ads
    2022—2022
    · Social Media Copywriting
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