Timezone overlap
9h overlap with US East · Uruguay
English level
Advanced
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(es)Skills & tools
Skills
Tools
About
Patricia is a Technical Support Engineer with over 17 years of experience supporting SaaS platforms, REST APIs, and mission-critical production environments for enterprise B2B clients. Her expertise includes incident management, root cause analysis, and collaborating closely with Engineering and Product teams to drive complex issues to resolution. She most recently worked as a Technical Support Engineer at Redwood. Her background includes serving as an API Support Specialist at 360Dialog and a Team Leader & Support Specialist at Techdinamics, where she led a support team. Patricia's strengths lie in advanced technical troubleshooting, REST API support, debugging, and webhook integrations. Patricia earned a Bachelor of Science in Computer Science from Universidad De La Empresa and completed her Programmer Analyst studies at ORT Uruguay. She enjoys taking on new technical challenges, learning quickly, and partnering with engineering teams to find effective solutions for customers.
Highlights
- Advanced Technical Troubleshooting & Root Cause Analysis
- REST API Support, Debugging & Webhook Integrations
Work preferences
- Job type
- Consulting, Freelance / Independent, Full-time, Part-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+)
- Culture
- Early-stage startup (0-20), Growth-stage startup (21-200), Independent
- Industries
- Business Consulting, E-commerce, Human Resources & Recruitment, Information Technology, Online Education & Training
- Hours
- EMEA, or EST .
- Remote experience
- Montevideo, Uy. Worked remotely for the last 6 years.
- Available from
- Jul 2026
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Technical Support Engineer · RedwoodJan 2025 — Jan 2026
- Investigated production incidents, analyzed logs, and troubleshot SaaS platform issues in high-availability environments. - Supported enterprise B2B clients, handling high-priority incidents and escalations under strict SLA targets. - Identified…
- API Support Specialist · 360DialogJan 2024 — Jan 2025
- Supported enterprise clients integrating with the WhatsApp Business API, troubleshooting authentication, message delivery, and webhook failures. - Diagnosed REST API errors and integration issues using log analysis and API validation (Postman). …
- Technical Support Specialist (Part-time, <20 hrs/month) · PractiaJan 2024 — Jan 2025
- Secondary part-time engagement held alongside my full-time role, performing scheduled off-hours server and application updates without impacting production. - Accessed Linux servers remotely to validate deployments and monitored system status with…
- Team Leader & Support Specialist · TechdinamicsJan 2021 — Jan 2024
- Led a remote B2B support team handling enterprise SaaS accounts and high-impact escalations. - Acted as escalation point for complex production incidents, performing advanced troubleshooting and RCA. - Analyzed logs and application behavior to…
- VoIP & Infrastructure Specialist · CGMAJan 2018 — Jan 2022
- Managed enterprise SIP-based telephony infrastructure supporting mission-critical voice services and HA systems. - Performed advanced SIP troubleshooting, call flow analysis, and SIP trunk diagnostics; administered Asterisk PBX systems. - Improved…
- Field Engineer · LogicalisJan 2017 — Jan 2018
- Implemented and supported Cisco Unified Communications environments (CUCM, Unity, IM&P). - Configured VLANs, VPNs, and VoIP infrastructure; performed on-site troubleshooting of network and voice systems.
Education
- Bachelor of Science · Universidad De La EmpresaUY· Computer Science
- — · ORT UruguayUY· Programmer Analyst