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Timezone overlap

9h overlap with US East · Argentina

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English level

Advanced

C1

Self-reported as: “I can work in English”

Other languages:Spanish (native)Inglés y Español

Skills & tools

Skills

Customer ServiceDataProject Management

Tools

SalesforceStripeLinearMicrosoft Office

About

My name is Pamela, I am 36 years old and I live in northern Argentina. I currently work as an Implementation Specialist at Pulley, where I am responsible for onboarding companies, ensuring their cap table is correctly reflected on our platform. To do this, I provide detailed instructions via email and offer support through calls. My role combines data entry and project management, as I must coordinate multiple aspects of the process while guiding clients. This is my first remote job and I am looking for better salary opportunities, as well as a company where I can develop a long-term career. Before joining Pulley, my work history was entirely focused on customer service and sales, including client portfolio management. Additionally, I had the opportunity to work as a regional manager in Apple-authorized repair stores, which allowed me to develop leadership and operational management skills.

Work preferences

Job type
Freelance / Independent, Full-time
Company size / type
Growth-stage startup (21-200), Social/Environmental Impact Company
Culture
Large Company
Industries
Otros
Hours
EST business hours
Remote experience
I am located in Salta Capital, Argentina and I work for Pulley, a company based in San Francisco, USA.

Salary context

Benchmarks for Customer Success · Mid (3–7 yrs).

India equivalent
$1,100/mo
This candidate
$2,500/mo
US local hire
$5,200/mo
Save ~$32,400/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Remote Customer Support Specialist · Pulley
    Jan 2022 — Present

    Provided customer support via email and video calls. Successfully onboarded businesses onto the platform, facilitating a seamless transition. Handled inquiries and facilitated clear and effective communication. Collaborated with equity-related tasks…

  2. Regional Supervisor / Apple Certified Technician · Primer Mundo
    Jan 2020 — Jan 2022

    Certified Apple Technician No. 520D28E480. Diagnosed, reviewed, and repaired software and hardware in iOS and macOS. Provided customer care and retention. Resolved conflicts. Trained new staff.

  3. Movistar (Telefónica AR) Account Executive · Atento
    Jan 2017 — Jan 2020

    Joined as Customer Support, demonstrating exceptional customer service skills and dedication to the role. Progressed to the role of Account Executive, specializing in commercial advisory, with responsibility for managing relationships with 4,200…

  4. Sales Representative · Xerox Multivoice
    Jan 2014 — Jan 2015

    Telephonic Commercial Advisor for the sale of cell phone devices on the Claro Argentina *622 account. Achieved weekly sales and customer service metrics.

  5. Manager · Objetos de Agrado
    Jan 2012 — Jan 2014

    Oversaw the store, sales, and administration, and served as the community manager at a boutique specializing in designer home decor items (interior and exterior decoration).

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Education

  1. Graphic Design + Web Editorial · Aguas de la Cañada
    2015
    · Graphic Design
  2. Technical Superior Degree Program in Plastic Arts with a focus on Graphic Design · Escuela de Bellas Artes Tomás Cabrera
    2010—2013
    · Graphic Design
  3. Technical Superior Degree Program in Tourism and Hotel Management · Instituto Superior Jean Piaget
    2008
    · Tourism and Hotel Management
  4. National Public Translator Degree Program · Universidad Nacional de Córdoba
    2006
    · National Public Translator
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