Self-reported as: “I struggle but I can”

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Hours

EST business hours

Salary context

Benchmarks for Operations · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Monitoring Operator · X-28 Alarmas - Viví Tranquilo S.A

   May 2022 — Jun 2024
   AR

   - Managed alarm events, ensuring rapid and appropriate response to any incident. - Resolved technical support issues, guaranteeing optimization of security systems. - Provided phone support to clients and installation agents - Onboarded new clients…

2. Monitoring Operator · Prosegur Activa Argentina

   Jul 2011 — Mar 2022
   AR

   Monitoring Operator - CRA - Alarm Receiving Center - Handled and tracked various alarm types: Robbery, Duress, Fire, Medical, Sabotage, Theft. - Communicated with clients in risky situations and/or police, dispatched response personnel. - Managed…

3. Administration and Finance - Cashier · Provincia Pagos - Bapro Medios De Pago S.A

   Sep 2010 — May 2011
   AR

   Sole Branch Manager. Provided customer service to internal and external clients. Cashier, managed automatic debit, payments without invoices, cash reconciliation, value cutoff. Processed social plan payments.

4. Agent · Atento

   Mar 2010 — Sep 2010
   AR

   Attentive / Edesur Telephone Support Department / Emergency Support Service (S.A.E): Telephone Support in Call-Contact Center. Emergency line for electricity supply.

5. Agent · Teleperformance

   Jan 2010 — Sep 2010
   AR

   Retention Department - Vodafone Cancellations: Customer Service - DN (Deal Negotiator): Applied recovery policies with a proactive commercial approach. Managed and resolved various requests to meet client needs.

6. Commercial Technician · Banco Cetelem Argentina S.A

   Sep 2000 — Dec 2009
   AR

   Back Office - Customer Service Administrator: Client management, retention, and negotiation. Processed claims and credit cards. Automatic Debits. Account regularizations and payment imputations.

7. Operator III - Trainer · Mc Donald ́S ArcosDoradosS.A

   Mar 1994 — Aug 2000
   AR

   Customer Service Cashier Training for new employees.

8. Customer Service Technician - Operations Support · Grupo Multitask

   Telephone support in Call/Contact Center. Authorization Center: Credit analysis and contract preparation.

Education

1. Bachelor's · Universidad de Buenos Aires

   1997
   AR· Communications
2. High school diploma · Instituto Guillermo Rawson

   1992
   AR