Timezone overlap
9h overlap with US East · Colombia
English level
Upper Intermediate
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Oscar is a Sr Analyst Global Analytics Insights at Concentrix, where he applies deep analytical thinking to complex operational data. In this role, he recently led data analysis and outlier detection that drove a 5% C-Sat improvement within eight months across a 150+ agent operation. Before this, Oscar spent several years at Teleperformance. As a Continuous Improvement Senior Analyst, he led a strategic payroll process improvement project that delivered over USD 1 million in estimated savings in Guyana. Later, as a Financial Planning Coordinator, he managed financial planning, budgeting, and profitability strategies for 27 regional accounts across four countries. Oscar holds an Engineer's degree in Electrical and Electronics Engineering from Universidad Pontificia Bolivariana and a Master in Project Management from EAN. Outside of work, he applies his strategic and leadership skills as a head coach for a local American football team and as a special teams coordinator for the national team coaching staff, continually sharpening his strategic direction and teamwork.
Highlights
- Led data analysis and outlier detection that drove a 5% C-Sat improvement within 8 months across a 150+ agent operation.
- Managed financial planning, budgeting, and profitability strategies for 27 regional accounts across 4 countries.
- Led a strategic payroll process improvement project that delivered over USD 1 million in estimated savings in Guyana.
- Co-led the technical and operational transition to the WAHA model for 450+ agents during the global pandemic emergency.
- Organized national tournaments from 2012-2014 and 2018-2021, programming fixtures and calendars for all categories.
- Served as a project consultant for Colombia, Ecuador & Panamá, managing projects from planning to execution.
Work preferences
- Job type
- Consulting, Full-time, Part-time
- Company size / type
- —
- Culture
- —
- Industries
- Business Consulting, E-commerce, Health & Telemedicine, Media & Entertainment, Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- Bogotá Colombia since 2020
- Notice period
- 2 weeks
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Sr Analyst Global Analytics Insights · ConcentrixJul 2024 — PresentUSUS company · remote
- Co-author strategic business review narratives (WBR/MBR/BR) for Fortune 500 clients (GM, Bridgecrest, Insulet) using trend analysis to identify operational and financial pain points. - Key Achievement: Led data analysis and outlier detection that…
- Business Consultant · ConcentrixApr 2024 — PresentUSUS company · remote
- Financial Planning Coordinator · TeleperformanceAug 2023 — Mar 2024FR
- Managed financial planning, budgeting, and profitability strategies (P&L) for 27 regional accounts across 4 countries, executing variance analyses and quarterly reforecasts. - Account Calibration: Conducted weekly alignment meetings with assigned…
- Continuous Improvement Senior Analyst · TeleperformanceNov 2021 — Jul 2023FR
- Coordinated continuous improvement and automation initiatives across multiple operational Lines of Business (LOBs) targeting performance degradation and executing structural workflow optimizations. - Key Achievement: Earned Lean Six Sigma Yellow…
- Workforce Junior Analyst · TeleperformanceFeb 2021 — Nov 2021FR
- Developed daily, weekly, and monthly operational capacity forecasts and monitored KPI tracking for Weekly Business Reviews (WBR). - Execution: Handled headcount management and consolidated billable hours across multiple Lines of Business (LOBs) to…
- Real Time Analyst (Payroll POC) · TeleperformanceSep 2020 — Feb 2021FR
- Served as the main Point of Contact (POC) for payroll administration and operational compliance within the business unit. - Execution: Consolidated daily and monthly schedule adherence data per worker, tracking connection times and resolving…
- Real Time Analyst · TeleperformanceMar 2020 — Aug 2020FR
- Monitored real-time data traffic and performance metrics across multiple contact center locations to meet daily service level agreements. - Execution: Adjusted scheduling, managed agent real-time status updates, and coordinated immediate…
- Customer Service Representative · TeleperformanceOct 2019 — Feb 2020FR
- Special Project Coordinator · Eikon Artis s.a.sDec 2015 — Sep 2019CO
- Project management, continuous improvement, KPI's management, business modeling and branded product projects (press releases, advertising), event logistics.
- Project Manager Jr · Mackay ColombiaAug 2014 — Dec 2015CO
- Project management (Planning to Excecution), KPÏs management, business model design and sausage product projects, project consultant for Colombia, Ecuador & Panamá.
- President & Legal Representative · Football Academy Colombia ESALJul 2013 — Jan 2024CO
- Direction of the organization, American football team Head Coach, Board member in country federation, manager of sports projects (Organization of national tournaments 2012-2013-2014, 2018-2021), programming of Fixture, calendar of tournaments in…
- Project Engineer · Bavaria - ColombiaJan 2013 — Feb 2014CO
- Project management, auditing in area projects (Capex & Opex), ISO 9001 internal auditing, KPIs management, continuous improvement; maintanance ISO 9001 management (preventive, predictive, corrective) execution of the work of the electronic…
Education
- Engineer's degree · Universidad Pontificia Bolivariana2009CO· Electrical and Electronics Engineering
- Master · EANCO· Project Management
- Specislist · Universidad Tecnologica del Oriente2027· Project Management
Certifications
- Domo Professional Certification v2.0
- Lean six sigma yellow belt
- ISO 9001 inthernal audithor