Self-reported as: “It's difficult for me, but I can”

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Hours

EST business hours

Remote experience

I want to learn and work

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Sr. HR Analyst · Correo Argentino

   Sep 2020 — Jun 2024

   Created and designed courses on an e-learning platform. Generated content on theoretical frameworks for various standards: ISO, SGC, COPC, among others. Provided training through tools for virtual meetings. Participated in various functions for…

2. Change Management Analyst · Correo Argentino

   Jul 2017 — Aug 2020

   Scheduled meetings and documented minutes. Executed Communication Plan and HR Development Plan. Processed results from various evaluations: quality, satisfaction, performance, internal climate, etc. Implemented selection, training, and onboarding…

3. Project Controller · Correo Argentino

   Mar 2013 — Jul 2017

   Tracked projects related to communication technology. Prepared meeting minutes, created task schedules, and defined responsibilities within the Systems area. Generated budgeting reports. Produced activity reports and spreadsheets. Created and…

4. Digitization and Establishment Access Supervisor · YPF Argentina

   Feb 2011 — Apr 2013

   Supervised tasks for receiving documentation via Mailroom, classification, scanning, and subsequent upload to the intranet. Motivated and co-led teams of collaborators towards quality and productivity goals, providing formative and corrective…

5. Call Center Supervisor (SAE ENARM) · Repsol S.A.

   Mar 2008 — Feb 2011

   Monitored calls handled by Racks for subsequent calibration with Quality departments in Argentina and Spain. Motivated and co-led teams of teleworkers towards quality and productivity goals, performing –among other activities– formative and…

6. Backoffice Manager · Telecom Personal

   Mar 2005 — Jan 2008

   Handled specific documentation and prepared minutes from meetings with External Clients. Developed reports on Management Updates, Processes, updated reports on the product, and various procedures. Controlled the sector's entire operations, covering…

7. Customer Satisfaction Index (ISC) Supervisor · Mondial Assistance

   Aug 2003 — Nov 2004

   Monitored the quality of incoming and outgoing transactions daily, as well as the quality of service, according to the communication channel and production line specialty. Supported Agents in critical and/or conflictive client cases, as applicable…

Education

1. Certification · Platzi
   · AWS Cloud Practitioner
2. Certification · Platzi
   · UX/UI Design
3. — · Aprendizaje Codo a Codo 4.0
   · Office Suite
4. — · Accenture
   · HR: Selection, Training, Development, Coaching, Performance Evaluation
5. — · Linkedin Learning
   · Improve your ability to communicate with people
6. — · Linkedin Learning
   · Data Analytics, Business Intelligence, and Visualization
7. — · Udemy
   · Report Development
8. — · Acadevor
   · Enterprise Design Thinking Practitioner
9. — · IBM
   · ChatGPT for Excel
10. — · CertiProf
    · Scrum Foundation Professional Certificate (SFPC)
11. — · Linkedin Learning
    · Become a project manager
12. — · Escuela de Coaching Ontológico Profesional
    · Ontological Coaching Facilitator
13. Superior Technical Degree · Nueva Escuela de Comunicaciones
    · Advertising Graphic Design