Timezone overlap
9h overlap with US East · Argentina
English level
Full Professional
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(es)Skills & tools
Skills
Tools
About
Nora is an Account Manager at Regroup Mass Notification, where she supports enterprise clients with onboarding, platform training, and customer success initiatives from Mendoza, Argentina. Her work ensures smooth transitions and effective adoption for large-scale users. Previously, Nora served as a Customer Care Manager at SchoolToday / PlayOn / Arbiter, where she focused on customer education and adoption. During this period, and in earlier leadership roles as Post-Sales Manager and Customer Support Manager at rSchoolToday, she built a customer support team of over 60 members, reduced response time to one hour, and guided platform migrations. Her extensive background spans e-commerce, HR, IT, and online education. Academically, Nora holds a Doctorado and Licenciatura in English Language & Literature from Universidad del Salvador and Universidad Nacional de San Juan, respectively, along with a Major in English/Spanish Translation from Universidad del Aconcagua. She thrives on improving processes, creating workflows from scratch, and managing multiple responsibilities.
Highlights
- I built a customer support team with over 60 members and reduced our response time to one hour.
- Led training programs for support agents and coached team members on communication and troubleshooting
- Guided platform migrations and improved customer adoption through scheduled education sessions
Work preferences
- Job type
- Part-time
- Company size / type
- Early-stage startup (0-20)
- Culture
- Early-stage startup (0-20)
- Industries
- E-commerce, Human Resources & Recruitment, Information Technology, Online Education & Training
- Hours
- EST business hours
- Remote experience
- Mendoza, Argentina
- Available from
- Jul 2026
- Notice period
- None
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Account Manager · Regroup Mass NotificationMar 2026 — PresentUSUS company · remote
- Manage customer relationships for a SaaS emergency communication and mass notification platform. - Conduct onboarding sessions, customer education, and platform walkthroughs for administrators and end users. - Support clients with troubleshooting…
- Customer Care Manager · SchoolToday / PlayOn / ArbiterJan 2019 — Jan 2025USUS company · remote
- Delivered customer onboarding, product training, and feature walkthroughs. - Created training materials, guides, FAQs, and knowledge base content. - Led training programs for support agents and coached team members on communication and…
- Post-Sales Manager · rSchoolTodayJan 2018 — Jan 2018USUS company · remote
- Provided onboarding, implementation support, and customer training. - Guided platform migrations and improved customer adoption through scheduled education sessions.
- Customer Support Manager · rSchoolTodayJan 2011 — Jan 2011USUS company · remote
- Organized support team training on workflows, platform updates, and customer service standards. - Maintained internal knowledge base and support documentation.
- Product Supervisor · rSchoolTodayJan 2008 — Jan 2008USUS company · remote
- Tested product features and trained staff on new modules and workflows.
- Customer Support Representative · rSchoolTodayJan 2007 — Jan 2007USUS company · remote
- Provided bilingual technical support and guided users through platform processes.
- Teacher of English (ESL) · Self-employedJan 1998 — Jan 2005AR
- Developed instructional materials and applied adult learning techniques.
Education
- Doctorado · Universidad del SalvadorAR· English Language & Latin American Literature
- Licenciatura · Universidad Nacional de San JuanAR· English Language & Literature
- Major · Universidad del AconcaguaAR· English/Spanish Translation