Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-reported as: “I can work in English - Advanced or Bilingual”
Skills & tools
Skills
Tools
About
Thank you for the opportunity! I am passionate about the product world and am looking for a role that allows me to continue developing my career in this area. I seek a role where I can positively impact product development, from strategy definition to implementation and results analysis. I am drawn to challenges that allow me to use my data analysis skills and my Customer Experience expertise to create user-centric products that generate business value. I am particularly interested in challenges that involve working in a collaborative, dynamic environment with a strong focus on innovation and growth.
Work preferences
- Job type
- Full-time, Part-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- Large Company
- Industries
- Finance & Accounting, Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- I worked remotely, but the company has offices in Buenos Aires.
Salary context
Benchmarks for SMB non-tech role · Junior (< 3 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Product Manager · belo (B2C cripto fintech)Feb 2022 — Jan 2025· fintech
User-Centric, Data-Informed Product Development - Managed and prioritized product backlog using ICE scoring, ensuring alignment with OKRs and key performance indicators (KPIs). - Collaborated strategically with UX/UI designers and Devs to define…
- Head of Customer Care · belo (B2C cripto fintech)Feb 2022 — Jan 2025· fintech
Customer Experience & Service Innovation Leader - Implemented Intercom chatbot, achieving a 40% reduction in response time and a 25% increase in Net Promoter Score (NPS). - Defined and monitored key performance indicators (KPIs) for customer care…
- Virtual Assistant · Kost Publishing LLCNov 2019 — Dec 2022
CX and Technical Assistance: Multichannel Management and Troubleshooting on Kajabi Platform.
- Customer Service and Operations Manager · Hospitality and Tourism IndustryJan 2011 — Dec 2019· Hospitality
Worked in hotels across Argentina and Brazil, developing skills in customer service, operations management, and the implementation and management of OTAs. Additional experience in travel agencies. Proven track record of delivering high-quality…
Education
- Bachelor's Degree · National University of Mar del Plata2008—2014AR· Tourism | Environmental Management Focus
Achievements
- Implemented Intercom chatbot, achieving a 40% reduction in response time and a 25% increase in Net Promoter Score (NPS).