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Timezone overlap

8h overlap with US East · Guatemala

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English level

Advanced

C1

Other 63

(es)
Other languages:Spanish (native)es:Native

Skills & tools

Skills

Billing OperationsData AnalysisMicrosoft ExcelCustomer ServiceMicrosoft Office SuiteRoot Cause AnalysisCross-functional CollaborationOracle

Tools

Microsoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsMicrosoft OutlookCRM (Any)GmailInvoicing SoftwareBilling Automated System

About

Natasha currently serves as a Customer Billing Manager at HCL Tech Guatemala, applying nearly 12 years of experience in financial operations. In this role, she oversees high-volume post-billing processes, ensuring account accuracy and timely collections for clients. Prior to this, she honed her expertise as a Conversion Analyst and Billing Specialist at HCL Tech. In these roles, Natasha consistently maintained exceptional accuracy while handling large volumes of financial data and streamlined tracking systems in Excel to prevent billing errors. She also strengthened client relationships by proactively resolving complex billing issues. Natasha holds a Bachelor in Business Administration from ESI School of Management, with a focus on business management, finance, and data analysis. Known for her adaptability and attention to detail, Natasha excels in remote professional environments supporting global clients, particularly those in the U.S. She is an organized and communicative professional who thrives on continuous learning and contributing to efficient financial processes.

Highlights

  • Proactively identified and resolved account inconsistencies, ensuring timely collections and up-to-date records.
  • Maintained exceptional accuracy while handling large volumes of financial data in fast-paced environments.
  • Streamlined tracking systems in Excel to improve efficiency and prevent future billing errors.
  • Strengthened client relationships by directly resolving billing issues and clearly communicating account updates.
  • Successfully managed high-volume post-billing processes, improving account accuracy and reducing recurring discrepancies.

Work preferences

Job type
Freelance / Independent, Full-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+), Social/Environmental Impact Company
Culture
Growth-stage startup (21-200), Independent, Large Company
Industries
Business Consulting
Hours
CST, ST, PT. Weekends off.
Remote experience
Based on Guatemala. Worked with CST for 6 years.(Open to work CST, ET, PT)
Available from
Aug 2026
Notice period
1 week
Engagement
Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$2,000/mo
US local hire
$7,000/mo
Save ~$60,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Customer Billing Manager · HCL Tech Guatemala
    Jan 2026 — Apr 2026
    GT

    - Managed billing escalations by performing root cause analysis across multiple systems, identifying discrepancies, and coordinating with internal teams to ensure accurate and timely resolutions. - Communicated directly with clients to explain…

  2. Conversion Analyst · HCL Tech Guatemala
    Jan 2022 — Dec 2025
    GT

    - Analyzed customer billing and contract data, ensuring accuracy by identifying discrepancies and organizing information into structured Excel reports for further processing. - Reviewed usage and billing data (e.g., print volumes and contracted…

  3. Billing Specialist · HCL Tech Guatemala
    Jan 2019 — Dec 2021
    GT

    - Analyzed customer billing data to ensure accuracy, supporting invoice generation by validating usage, contracts, and system records within Oracle and Microsoft Excel. - Collaborated with cross-functional teams to resolve billing discrepancies…

  4. Customer Service Representative · Alorica LATAM
    Apr 2018 — Dec 2018
    GTUS company · remote

    - Provided customer support for Direct Energy clients, handling high-volume calls related to billing inquiries, service concerns, and account management while ensuring a positive customer experience. - Resolved issues by explaining energy charges…

  5. Financial Assistant · Unitrade, S.A.
    Dec 2013 — Dec 2017
    GT

    - Prepared budgets for promotional products by analyzing costs and calculating selling prices based on target profit margins defined by leadership. - Developed pricing proposals by evaluating materials, production costs, and margin requirements…

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Education

  1. Bachelor · ESI School of Management
    2020—2023
    GT· Business Administration focused on business management, finance, marketing, operations, and data analysis
  2. BBA · ESI School of Management
    2020—2023
    GT· Administración de Empresas
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Certifications

  • EF SET Certificate C1
  • Bachelor of Business Administration - ESI

Links