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Timezone overlap

9h overlap with US East · Argentina

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21

English level

Not specified

Other languages:Spanish (native)

Skills & tools

Skills

AdministrationAssistantBusinessCommunicationsCustomer ServiceHuman ResourcesMediaOperationsPublic RelationsSales

Tools

Microsoft OfficeOutlook

About

I would like to work in customer service for other countries since I love to practice my ease of dealing with them. For me, it is paramount that good service is generated in every product or service provided. My primary challenge is to apply my knowledge and thus improve my work and learning techniques, which will also lead me to have extra income and a better quality of life.

Work preferences

Job type
Full-time, Part-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO
Culture
Growth-stage startup (21-200), Large Company, Nonprofit / NGO, Public Organization
Industries
Finance & Accounting, Information Technology, Marketing & Advertising, Media & Entertainment
Hours
EST business hours
Remote experience
I worked from Bolivia in BTO managing an account belonging to the US Embassy, providing information about visas to the countries of Venezuela, Dominican Republic, and Cuba.

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$1,000/mo
US local hire
$7,000/mo
Save ~$72,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. BUSINESS OFFICER - SMB BANKING AND PERSONAL BANKING · BANCO FORTALEZA S.A.
    Mar 2022 — Nov 2024

    1. Provide accurate and appropriate information on services offered by the Bank in the business area. 2. Administer assigned portfolio. 3. Provide assistance to portfolio clients. 4. Collections for overdue, due, and execution cases. 5. Generate…

  2. CUSTOMER SERVICE EXECUTIVE · AFP FUTURO DE BOLIVIA - ZURICH
    Apr 2019 — Feb 2022

    1. Provide accurate and appropriate information within the framework of the laws regulating the comprehensive pension system. 2. Assist elderly individuals in initiating, tracking, and concluding their procedures in the SIP. 3. Establish a…

  3. OPERATOR / CUSTOMER SERVICE · BOLIVIAN TECHNOLOGY OUTSOURCING
    Feb 2017 — Feb 2019

    1. Customer service via calls for the US Visa account in Cuba, Venezuela, and the Dominican Republic. 2. Provide accurate information according to the status of the visa application generated by the system. 3. Provide cordial and friendly service…

  4. MEDIA PROCUREMENT PROCESS OPERATOR · MINISTERIO MDAER CZOOM/2U0N16IC ACDIÓICNIE MBRE/ 2016
    Oct 2016 — Dec 2016

    1. Verification and review of supporting documentation for DIRECT procurement processes of Media (PRESS, RADIO, AND TELEVISION), generated by the Diffusion Unit. 2. Preparation of Service Orders and others required according to the nature of the…

  5. ONLINE CONSULTANT – FINANCIAL UNIT – ARCHIVES · MINISTERIO DE SALUD
    Aug 2015 — Dec 2015

    1. Individual online consulting service: "Two administrative staff / Archivist for the Financial Unit of the Ministry of Health. Review and chronologically organize supporting documents from SIGMA, SINCOM, and Accounting Documentation generated by…

  6. MEDIA PROCUREMENT PROCESS OPERATOR · MINISTERIO DE COMUNICACIÓN
    Aug 2014 — Jul 2015

    1. Verification and review of supporting documentation for DIRECT procurement processes of Media (PRESS, RADIO, AND TELEVISION), generated by the Diffusion Unit. 2. Preparation of Service Orders and others required according to the nature of the…

  7. TELLER / CUSTOMER SERVICE · BANCO SOLIDARIO S.A.
    May 2014 — Jul 2014

    1. Customer service, collaboration, and information on banking services offered by the Institution. 2. Account opening. 3. Loan disbursements. 4. Withdrawals and deposits. 5. Customer loyalty for both banking transactions and credit portfolio. …

  8. COMMERCIAL DIRECTOR · COPACABANA DE TELEVISIÓN – CATÓLICA TV CANAL 18.
    Aug 2012 — Aug 2013

    1. Management of PRIVATE COMPANY client portfolio. 2. Management of PUBLIC ENTITY client portfolio. 3. Contract preparation. 4. Collections control. 5. Staff control and management. 6. Staff hiring. 7. Preparation and control of the television grid…

  9. COMMERCIAL ASSISTANT · COPACABANA DE TELEVISIÓN – CATÓLICA TV CANAL 18.
    Aug 2011 — Aug 2012

    1. Client portfolio management. 2. Contract preparation. 3. Collections control. 4. Staff control. 5. Correspondence management. 6. Television slot assistance. - Client portfolio management. - Contract preparation. - Collections control. - Staff…

  10. FIXED ASSETS CONSULTING · BERTHIN CONSULTORIA S.R.L. – JOSE LUIS SANCHEZ
    Sep 2010 — Dec 2010

    1. Preparation of fixed asset inventories and valuation. Ministry of Economy and Finance. 2. Preparation of fixed asset inventories and valuation. SERGEOTECMIN. 3. Preparation of fixed asset inventories and valuation. CENTRAL BANK OF BOLIVIA. …

  11. TELLER/CUSTOMER SERVICE/ BRANCH MANAGER · BITS & CREAM S.A.
    Dec 2008 — Dec 2009

    1. Customer service and support. 2. Cash drawer opening and closing. 3. Control of branches in the city of La Paz. 4. Preparation of staff payrolls. 5. Preparation and control of monthly inventories. - Customer service and support. - Cash drawer…

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Education

  1. Diploma program · UNIVERSIDAD PRIVADA FRANZ TAMAYO
    2018
  2. Bachelor's · UNIVERSIDAD PRIVADA FRANZ TAMAYO
    2018
    · COMMERCIAL ENGINEERING
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