Self-reported as: “I can work in English”

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Salary context

Reference numbers based on US PyME hiring data; candidate value self-reported and parsed from the application form.

Work experience

1. District Experience Manager (Retail) · Blue Star Group (Todomoda-Isadora)

   Feb 2023 — Present

   Team size: 75 people (distributed across 4 cities; 12 stores, 5 in malls and 7 on public streets). Direct reports: 24 people (Store Experience Managers and In-store Visual Merchandisers). Goals: Exceeded sales targets on a key Christmas day by 4…

2. Senior Customer Success Manager (SaaS) · Wisboo

   May 2022 — Feb 2023

   Collected customer data to generate improvements in the Product and UX. Handled customer complaints. Prevented churn. (Retention). Provided quick solutions for the product and payment methods. Offered marketing tools for the business growth of my…

3. Customer Success Manager (SaaS) · Wisboo

   Sep 2021 — May 2022

   Guided the client and suggested next steps for correct project execution with minimal effort and avoiding friction points. Shared educational resources and maintained proactive communication to ensure the client could meet their objectives. Helped…

4. Commercial Management and Lead Generation (SaaS) · Tebyon Consulting

   Oct 2020 — May 2021

   Commercial management. Lead generation. Creation of email marketing campaigns. Management of G Suite platform documents. Improvement of the company's communication documents using the brand manual. - Commercial management - Lead generation …

5. Supervisora de Desarrollo e Investigación · Uoopaa (Ringo)

   Jan 2020

   Coordinated package logistics from suppliers. Calculated production costs. Managed contracts with external suppliers. Prepared production documentation. Management of G Suite platform documents. Improved workflows. Led internal teams, using…

6. Head of Quality and Product Reengineering · Paruolo (Briantino S.A.)

   Jan 2016 — Jan 2017

   Team size: 15 people. Led internal teams in Quality, Design, and Development using different methodologies (Traditional and Agile) and Tools (Office Suite, proprietary software iterated with the IT team, Lince, among others). Goals: Implementation…

Education

1. Degree · Coderhouse
   · Digital Marketing
2. — · Coderhouse
   · Professional Webmaster, Programming Quick solutions for the product and payment methods. Offering marketing tools for the business growth of my accounts. Project management.
3. — · Wisboo
   · UX/UI Design, user experience-centered design
4. — · Coderhouse
   · Industrial Design Engineering
5. — · Universidad Nacional de Mar del Plata
   · Design thinking action lab
6. — · Stanford University
   · Public Speaking
7. — · Universidad Nacional de Mar del Plata

Achievements

• Exceeded store NPS and contactability (88 pts vs. 82 requested, 68% vs. 20% requested)
• GP exceeded by -25% of what was requested
• Development of suppliers achieving better costs by reducing them by 20%
• Improvement of product quality upon arrival at stores by 30%
• Reuse of 70% of unused materials for outlet collections