Timezone overlap
9h overlap with US East · Argentina
English level
Advanced
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Nahuel is a problem-solver and process improver, recognized for his ability to navigate complex customer support and operations. He thrives in fast-paced technology and fintech environments, bringing a blend of technical troubleshooting, customer advocacy, and CRM expertise. His recent focus includes optimizing CRM and marketing operations using tools like GoHighLevel, WordPress, Saphyte CRM, and AI platforms such as ChatGPT and Claude AI. Over his career, Nahuel has built a versatile background spanning customer support, technical troubleshooting, and fintech operations. He has consistently taken on increasing responsibility, supporting customers through email, chat, and CRM platforms while collaborating with international, remote teams. This experience has honed his ability to resolve issues efficiently and contribute to process improvements across various departments. He has worked in industries including e-commerce and online education. Beyond his direct responsibilities, Nahuel genuinely enjoys understanding the full scope of a business and proactively seeks out better ways to work. He independently explores new tools and strategies, from SEO and AI to automation, ensuring he's always equipped to contribute to continuous improvement. He values collaborative environments where communication and teamwork drive shared success.
Work preferences
- Job type
- Freelance / Independent, Full-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200)
- Culture
- Early-stage startup (0-20), Independent
- Industries
- E-commerce, Online Education & Training
- Hours
- EST business hours
- Remote experience
- Based in Buenos Aires, working for Australia, New York
- Notice period
- 3 days
- Engagement
- Open to contract / freelance
Salary context
Benchmarks for SMB non-tech role · Junior (< 3 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Marketing Specialist · Capitalize LabsJun 2025 — Present
- Improved CRM efficiency by 20% by optimizing workflows in GoHighLevel, reducing response times and improving customer engagement. - Managed WordPress website updates, landing pages, and SEO improvements to support lead generation and customer…
- Marketing Specialist · Capitalize LabsJun 2025 — Present
- Improved CRM efficiency by 20% by optimizing workflows in GoHighLevel, reducing response times and improving customer engagement. - Managed WordPress website updates, landing pages, and SEO improvements to support lead generation and customer…
- Marketing Specialist · Capitalize LabsJun 2025 — Present
- Improved CRM efficiency by 20% by optimizing workflows in GoHighLevel, reducing response times and improving customer engagement. - Managed WordPress website updates, landing pages, and SEO improvements to support lead generation and customer…
- Affiliate Manager · OriginFxDec 2024 — Jun 2025
- Managed the complete affiliate lifecycle, including onboarding, account support, referral tracking, commission verification, and payout coordination. - Increased affiliate engagement by providing timely operational support and resolving crypto…
- Affiliate Manager · OriginFxDec 2024 — Jun 2025
- Managed the complete affiliate lifecycle, including onboarding, account support, referral tracking, commission verification, and payout coordination. - Increased affiliate engagement by providing timely operational support and resolving crypto…
- Affiliate Manager · OriginFxDec 2024 — Jun 2025
- Managed the complete affiliate lifecycle, including onboarding, account support, referral tracking, commission verification, and payout coordination. - Increased affiliate engagement by providing timely operational support and resolving crypto…
- Customer Service Supervisor · OriginFxFeb 2024 — Jun 2025
- Maintained a 95% CSAT while providing multi-channel support through Intercom, live chat, Discord, email, and CRM platforms. - Improved first-contact resolution by troubleshooting technical platform issues, customer accounts, onboarding requests…
- Customer Service Supervisor · OriginFxFeb 2024 — Jun 2025
- Maintained a 95% CSAT while providing multi-channel support through Intercom, live chat, Discord, email, and CRM platforms. - Improved first-contact resolution by troubleshooting technical platform issues, customer accounts, onboarding requests…
- Customer Service Supervisor · OriginFxFeb 2024 — Jun 2025
- Maintained a 95% CSAT while providing multi-channel support through Intercom, live chat, Discord, email, and CRM platforms. - Improved first-contact resolution by troubleshooting technical platform issues, customer accounts, onboarding requests…
- Customer Service Agent · QuantecNov 2023 — Feb 2024
- Improved first-contact resolution by providing technical troubleshooting and account support for trading platform users through Zendesk, live chat, and email. - Delivered timely resolutions by managing customer inquiries, platform navigation…
- Customer Service Agent · QuantecNov 2023 — Feb 2024
- Improved first-contact resolution by providing technical troubleshooting and account support for trading platform users through Zendesk, live chat, and email. - Delivered timely resolutions by managing customer inquiries, platform navigation…
- Customer Service Agent · QuantecNov 2023 — Feb 2024
- Improved first-contact resolution by providing technical troubleshooting and account support for trading platform users through Zendesk, live chat, and email. - Delivered timely resolutions by managing customer inquiries, platform navigation…