Nadia Victoria G. — Customer Service in Latin America

Timezone overlap

0h overlap with US East · —

Full overlapPartialOff hours

Conversational

Self-reported as: “Struggling but can do - Intermediate”

Other languages:Spanish (native)Italiano

Customer ServiceSalesTranslation

Microsoft Office

Interested in all things freelance. Customer service, administrative, billing.

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent

$1,500/mo

This candidate

$1,200/mo

US local hire

$7,000/mo

Save ~$69,600/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

SPANISH TEACHER AND TRANSLATOR · FREELANCE
Jan 2019 — Present
Private Spanish lessons online. Document translation (ESP-IT-ESP).
FREELANCE CONSULTANT · Associazione EMIGRAR
Jan 2019 — Present
Complete consulting for obtaining Italian citizenship. Preparation of Consular Folder for submission to the registry office. Ancestor tracking. Translation of documentation into Italian.
TOURISM PRACTICES · HOTEL CHECKIN CONCORDIA
Jan 2018
After completing my studies in Tourism, I completed an internship in a hotel, rotating through different departments (Reception, Purchasing, Administration).
TOURISM OFFICE · COMUNE SAN ISIDRO
Jan 2017
Tourism and cultural consulting.
CUSTOMER SUPPORT · CARILO APART HOTEL & SPA
Jan 2017
Client management. Incident resolution as quickly as possible. Budget management, reservations, availability, check-in/check-out, billing, and banking procedures.
SALES ASSISTANT · SERVIMAR, S.L. Distributore ufficiale Danone.
Jan 2006 — Jan 2016
Sales representative in an assigned area through visits: customer loyalty, introduction and promotion of new products, sales push and product rotation, increased brand visibility, product portfolio management, monitoring and activation of business…