Skills & tools

About

Highlights

• -Led 30+ enterprise RFP/RFQ/RFI processes, increasing proposal win rate by ~25% and supporting the acquisition of 3 strategic accounts across deals exceeding $5M in contract value.
• -Improved AI operations accuracy by 18%, reduced defects by 20%, and increased productivity by 12% through Lean Six Sigma process improvements.
• -Generated $1.2M in qualified enterprise pipeline through consultative sales and customer-focused technology solutions.
• -Maintained operations 10% below forecasted costs while managing workforce planning, KPIs, SLAs, and budget controls.
• Owned Salesforce data quality strategy, improving data reliability (~20%) and reducing duplication (~30%), enabling more accurate pipeline and operational reporting.
• Automated key business processes and reporting, reducing manual workload (~25%) and improving response and delivery times.
• Leveraged Lean Six Sigma to optimize internal processes, cutting cycle times (~15%) and enhancing overall efficiency.
• Trained and mentored new team members, reducing onboarding time by 20% and improving team productivity.
• Oversaw quality and productivity for Facebook Ads intelligence projects impacting over 6,000 global collaborators.
• Led cross-functional bid teams and collaborated with different areas to achieve $5M average in account revenue.

Work preferences

Job type

Full-time

Company size / type

Growth-stage startup (21-200), Large/multinational (200+)

Culture

Large Company

Industries

Business Consulting, Information Technology

Hours

any U.S Time Zone

Remote experience

El Salvador, and worked for US and South America

Available from

Aug 2026

Notice period

1 week

Engagement

Open to contract / freelance

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Bid Manager · Xtendo Global

   Jul 2026 — Present
   SV

   - Lead commercial proposal, RFP, RFQ and international bid processes, ensuring quality, consistency and alignment with client requirements. - Coordinate inputs across Sales, Solutions, Operations, Pricing, HR, IT and Delivery to build competitive…

2. Business Consultant · Independent

   Jan 2026 — Jul 2026

   - Conducted business process assessments and operational diagnostics, identifying efficiency gaps and delivering data-driven recommendations to improve performance, scalability, and customer experience. - Developed strategic business cases and…

3. Project Manager · Aracari Studios

   Sep 2025 — Dec 2025
   SV

   - Completed a fixed-term contract engagement, successfully delivering software and operational transformation initiatives before project closure. - Directed software delivery and operational excellence initiatives, embedding data integrity and…

4. Bid Manager · Teleperformance

   Sep 2024 — May 2025
   SV

   - Developed and delivered tailored RFP/RFQ/RFI proposals for technology and business services verticals, aligning solutions to client needs and contributing to a 30% increase in proposal win rate. - Led cross-functional bid teams and collaborated…

5. Operations Team Lead · TELUS International AI Data Solutions

   Aug 2023 — Apr 2024
   SV

   - Led a team of 15 expert raters for Google Ads AI projects, improving accuracy metrics by 18%. - Implemented Lean Six Sigma performance standards, reducing errors by 20% and increasing productivity by 12%. - Managed team budgets and administrative…

6. Quality Lead - Artificial Intelligence · TELUS International AI Data Solutions

   Jan 2022 — Aug 2023
   SV

   - Oversaw quality and productivity for Facebook Ads intelligence projects impacting over 6,000 global collaborators. - Streamlined reporting processes, reducing turnaround times by 15%. - Achieved consistent compliance with SLA deadlines (98%…

7. Sales Account Executive · Applaudo Studios

   Oct 2020 — Oct 2021
   SV

   - Connected Fortune 500 clients with software developers for projects across UX/UI, Front-End, Back-End, and AI. - Generated $1.2M in pipeline opportunities by implementing consultative sales strategies. - Expanded client base across banking…

8. Business Development Executive · Ubiquity Global Services

   Jul 2019 — Oct 2020
   SVUS company · remote

   - Conducted B2B/B2C outreach and generated $800K in qualified opportunities. - Developed and executed business strategies that improved conversion rates by 15%. - Built client relationships across LATAM, North America, and Europe.

9. Business Analyst · Uassist.ME

   Jun 2018 — Mar 2019
   SVUS company · remote

   - Supported U.S.-based property management operations, overseeing tenant relations, vendor coordination, and administrative workflows. - Streamlined reporting and documentation processes, improving visibility into property performance and…

10. Industry Advisory Board Assistant · USAID

    Feb 2017 — Aug 2017
    SVUS company · remote

    - Coordinated Industry Advisory Board operations for the RTI/USAID Higher Education for Economic Growth initiative, ensuring effective stakeholder alignment. - Managed end-to-end meeting logistics, improving execution efficiency and communication…

Education

1. Executive MBA · Formato Educativo Escuela de Negocios

   2025—2026
   · Industrial and Technology Management
2. Especialización · Universidad Francisco Gavidia

   2018—2018
   SV· Gerencia, Liderazgo e Innovación Empresarial, Business Administration and Management, General
3. Licenciatura · Universidad Francisco Gavidia

   2012—2017
   SV· Industrial Engineering

Certifications

• Lean Six Sigma Green Belt
• Scrum Master
• PMP Training

Links

• linkedin.com