Sourced
Unlock contact
Back to results

Timezone overlap

9h overlap with US East · Argentina

0
3
6
9
12
15
18
21

English level

Conversational

B1

Self-reported as: “Struggling but able - Intermediate”

Other languages:Spanish (native)

Skills & tools

Skills

AdministrationCoachCommunicationsData ScienceE-commerceProject ManagementTeam Management

Tools

Microsoft Office

About

I am passionate about working in environments where I can combine analysis, strategy, and empathy. I enjoy driving improvements with real impact on people's experience and business results. I seek challenges that allow me to continue growing, lead initiatives end-to-end, and work in teams with purpose. I am motivated by spaces where collaboration, autonomy, and continuous learning are valued.

Work preferences

Job type
Full-time
Company size / type
Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
Culture
Large Company
Industries
E-commerce
Hours
EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

India equivalent
$1,500/mo
This candidate
$3,000/mo
US local hire
$7,000/mo
Save ~$48,000/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. SR. ANALYST, EXPERIENCE AND QUALITY · Mercado Libre
    Jan 2021 — Present
    ARUS company · remote

    Owned impact initiatives, including BPP savings through fraud identification and process efficiencies. Improvements in NPS, TMR, SLA, TDI, cross-team automations (~150k interactions) with various stakeholders. Managed 4 teams with over 50 people…

  2. TEAM LEADER SSR AND SR · BBVA
    Jan 2018 — Dec 2021
    AR

    Sponsored projects related to operational efficiencies: claims vertical, distribution, and credit card payment rejections. Initiatives impacting 80% of incoming promotions and commissions in Argentina. Labor cost savings. Key support in new CRM and…

  3. CUSTOMER SERVICE REPRESENTATIVE JR, SSR, AND SR · Mercado Libre
    Jan 2017 — Dec 2018
    ARUS company · remote

    Achieved individual goals: NPS, Productivity, and operational excellence. Proposed process improvements and experience enhancements (also considering real-time urgencies). Had the opportunity to travel to Colombia as recognition to train another…

Unlock full work history

Education

  1. Bachelor's · UADE
    2015—2021
    AR· Business Administration
  2. High school diploma · Escuela N°37 “Hogar Naval Stella Maris”
    2015
    AR· Computer Technician
Unlock full education

Achievements

  • Improvements in NPS, TMR, SLA, TDI, cross-team automations (~150k interactions) with various stakeholders.
  • Initiatives impacting 80% of incoming promotions and commissions in Argentina. Labor cost savings.