Timezone overlap
9h overlap with US East · Uruguay
English level
Full Professional
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Matilde most recently served as a Hotel Collections Specialist at Internova Global Services, playing a key role in ensuring the timely collection of outstanding hotel commissions. In this position, she also oversaw daily operations, aligning her team with workflow procedures and deadlines, and developed crucial training manuals and process documentation. Her background includes a tenure as a Medical Billing Agent at IngeniousAmericas, where she managed billing disputes with payers and secured prompt payments. Matilde also gained experience as a Market Research Assistant at CodeGenome. Earlier, as an English Teacher, she provided personalized language support and taught 11 student groups across diverse age ranges. Matilde holds a Degree in Psychology from UDELAR. Her professional journey, while diverse, reflects a strong adaptability and a commitment to long-term engagement within an organization. She thrives in environments with clear goals and supportive leadership.
Highlights
- Ensured timely collection of all outstanding hotel commissions
- Oversaw daily operations, ensuring team alignment with workflow procedures and deadlines
- Developed and updated training manuals and process documentation
- Managed billing disputes with payers, securing prompt payments
- Provided personalized English language support to four students
- Taught 11 student groups across diverse age ranges
- Public speaking and efficient communication
Work preferences
- Job type
- Part-time
- Company size / type
- Large/multinational (200+)
- Culture
- Growth-stage startup (21-200)
- Industries
- E-commerce, Online Education & Training, Tourism & Hospitality
- Hours
- EST business hours
- Remote experience
- Based in Uruguay, worked for US, UK
Salary context
Benchmarks for SMB non-tech role · Mid (3–7 yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- HOTEL COLLECTIONS SPECIALIST · Internova Global ServicesNov 2025 — Jan 2026USUS company · remote
- Responsible for ensuring timely collection of all outstanding hotel commissions. - Monitoring of aged debt report to verify hotels are making payments.
- MEDICAL BILLING AGENT · IngeniousAmericasMar 2022 — Jan 2025USUS company · remote
- Oversee daily operations, ensuring team alignment with workflow procedures and deadlines. - Train new hires and existing staff on best practices, while developing and updating training manuals and process documentation. - Manage billing disputes…
- MARKET RESEARCH ASSISTANT · CodeGenomeMar 2021 — Dec 2021
- Conducted market research through surveys, interviews, and focus groups. - Analyzed existing data sets, including market reports, academic research, and statistical databases, to support strategic insights for the agency.
- ENGLISH TEACHER · Private TutoringNov 2020 — Jun 2021
- Provided personalized English language support to four students using a range of learning tools and methods. - Reinforced grammar, vocabulary, and conversational skills in alignment with individual learning needs.
- ENGLISH TEACHER · CEDIInstituteMar 2019 — Dec 2019UY
- Taught 11 student groups across diverse age ranges, including Preparatory, Children (1st-5th), Juniors, PET, and Adults. - Adapted lessons to meet varied learning levels and maintained student engagement through interactive activities.
Education
- Degree in Psychology · UDELAR2021UY· Psychology
- Highschool Degree in Law · Liceo N°12012—2017UY· Law