Timezone overlap
8h overlap with US East · Honduras
English level
Advanced
Self-reported as: “I can work in English”
Skills & tools
Skills
Tools
About
I would love to be a virtual assistant. I have performed so many administrative tasks within customer service that I am sure I would excel in that area. Any position without calls interests me deeply; any type of support via chat and email also excites me.
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- Growth-stage startup (21-200), Large/multinational (200+), Social/Environmental Impact Company
- Culture
- Growth-stage startup (21-200), Independent, Large Company
- Industries
- E-commerce, Health & Telemedicine, Information Technology, Media & Entertainment
- Hours
- EST business hours
- Remote experience
- Honduras
Salary context
Benchmarks for Customer Success · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Customer Experience Specialist · PartnerHeroFeb 2021 — Present
- Delivered Tier 2 and 3 technical support for SaaS platforms, achieving a consistent 100% customer satisfaction rating for six consecutive months by resolving complex technical issues creatively. - Assisted customers with account setup, billing…
- Customer Experience and Technical Support · ConcentrixSep 2019 — Sep 2020
- Provided technical support for Xfinity services, troubleshooting connectivity issues, device malfunctions, and account management, ensuring a 98% customer satisfaction rate over the course of employment. - Managed customer accounts by resolving…
- Customer and Technical Support · AloricaJun 2017 — Sep 2019
- Provided technical support for Comcast’s Xfinity services, including SaaS-like offerings such as Xfinity Home (home security and automation) and Xfinity Stream (online streaming service). - Troubleshooted advanced technical issues related to Wi-Fi…
- Customer and Technical Support · StartekJun 2016 — Sep 2017
- Managed inbound customer inquiries, providing detailed explanations and resolving queries related to billing statements. - Facilitated modifications to customer data plans, ensuring alignment with individual needs and preferences. - Diagnosed data…
- Pharmacy Assistant · Policlinica HondureñaMay 2015 — Jun 2016
- Maintained accurate records of medical equipment and medications, ensuring proper tracking of usage and availability in different hospital rooms and departments. - Verified consistency between the movement of medications and equipment, checking…
Education
High school diploma in sciences and letters, and I started college for Nutrition but did not finish
Achievements
- Delivered Tier 2 and 3 technical support for SaaS platforms, achieving a consistent 100% customer satisfaction rating for six consecutive months by resolving complex technical issues creatively.
- Provided technical support for Xfinity services, troubleshooting connectivity issues, device malfunctions, and account management, ensuring a 98% customer satisfaction rate over the course of employment.