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Timezone overlap

9h overlap with US East · Argentina

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English level

Conversational

B1

Self-reported as: “I struggle but I can - Intermediate”

Other languages:Spanish (native)Otro

Skills & tools

Skills

Customer Service

Tools

Various

(awaiting structured parsing)

About

Seeking a change of environment to a company where I can contribute my experience and feel comfortable while doing so. I request absolute confidentiality. Thank you.

Work preferences

Job type
Consulting, Freelance / Independent, Full-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
Culture
Growth-stage startup (21-200)
Industries
Human Resources & Recruitment, Information Technology
Hours
EST business hours

Salary context

Benchmarks for Operations · Senior (7+ yrs).

India equivalent
$1,700/mo
This candidate
$1,000/mo
US local hire
$7,200/mo
Save ~$74,400/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Billing and Collections · TF Carnes
    Apr 2025 — Present

    Responsible for managing collections from all Company clients. Managing a portfolio of approximately 60 clients with monthly billing exceeding ARS 1,000 million.

  2. Founder and Director · Reiki Urbano (emprendimiento propio)
    Jan 2017 — Present

    - Over 1,000 clients served in wellness and personal development programs. - Design and facilitation of personal transformation and corporate productivity spaces. - Complete business management: commercial, operational, and financial.

  3. Billing and Collections Manager · Restorando
    Jan 2014 — Jan 2015

    Argentine startup with operations in 8 countries and over 4,500 clients (at that time). - Increased collection rate from 83% to 95% in 6 months. - Reduced billing times by 40% through process automation. - Implemented the Calipso ERP in Argentina…

  4. Billing and Collections Head · Mapfre Asistencia
    Jan 2011 — Jan 2014

    - Reduced delinquency by 25% through intensive follow-up strategies. - Designed operational KPIs that increased team productivity by 30%. - Coordinated a team of 5 analysts, aligning processes with corporate objectives.

  5. Regional Collections Coordinator / Sr. Credit and Collections Analyst · Manpower Group
    Jan 2007 — Jan 2011

    - Coordinated collections management in the Centro-NOA Region, overseeing the achievement of financial objectives in over 10 branches. - Managed key accounts in strategic sectors (mass consumption, agriculture, oil) with a monthly portfolio…

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Education

  1. University Expert · UTN FRBA
    2018—2019
    · Psychological Counseling
  2. Appraiser Expert · Tribunal de Tasaciones de Córdoba
    2001—2002
  3. Auctioneer and Public Broker · Universidad Nacional de Córdoba
    1998—2000
  4. Bachelor's · Universidad Nacional de Córdoba
    1995—1997
    · Social Communications
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Achievements

  • Increased collection rate from 83% to 95% in 6 months.
  • Reduced billing times by 40% through process automation.
  • Reduced delinquency by 25% through intensive follow-up strategies.
  • Designed operational KPIs that increased team productivity by 30%.
  • Managed key accounts in strategic sectors (mass consumption, agriculture, oil) with a monthly portfolio exceeding ARS 25 million.