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Timezone overlap

9h overlap with US East · Chile

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English level

Advanced

C1

Self-reported as: Can work in English

Other languages:Spanish (native)

Skills & tools

Skills

CommunicationsConsultingDataEmail MarketingGrowthMarketingSocial Media

Tools

No tools listed yet.

About

Passionate about design in all its forms, I have a recently launched stationery design business for events in Chile, and I studied Interior Design for 1 year. Two years ago, I moved to Chile, and it was not only a change of country and culture but also a professional and personal change. After years of analyzing pros and cons, of personal introspection about my professional and personal goals, I finally became independent and started working as a freelance strategic consultant in relationship and loyalty, truly focusing on what I am passionate about in the world of Marketing. Also, in these two years, I have found new hobbies such as trekking, snowboarding, and ceramics. Professionally, I specialized in Customer Experience and Loyalty because since I started studying, I have always been interested in the broad field of Neuroscience and how we can apply it in Marketing. Currently, we are bombarded by millions of stimuli, brands seeking our attention, and products we don't need but are present, so achieving customer loyalty is a huge challenge and one for which it is essential to find the differential in the value proposition, know how to communicate it, where and with what frequency, and above all, take care of that valuable relationship that is difficult to achieve and can be lost in an instant with a bad experience. My goal is to be part of projects where I can add value and help enhance them through experience and communication. I would love to work with conscious brands that seek to generate change. I aim to consolidate strategies that achieve the best user experience, understanding their interests, analyzing their behaviors, and personalizing the stimuli they receive from the brand. My work is always data-driven, and I strive to make brands understand the importance of a quality database in the face of a near future without cookies, and seek relevant data rather than data just to increase the number of completed fields.

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Work experience

  1. CRM Consulting - Freelance · R/GA Media Group
    Nov 2020 — Feb 2021

    Performed consultancy for a CRM roadmap & content project for an FCMG brand.

  2. Customer Experience & Loyalty Retention Sr. Specialist · Nespresso
    Mar 2020 — Feb 2022

    - Led the Brand Loyalty Program Pilot: Developed and executed strategies to enhance customer loyalty through incentives and database management. - Tracked Product Campaigns: Monitored and analyzed performance metrics for product launches and ongoing…

  3. CRM Analyst · R/GA Media Group
    Jul 2019 — Feb 2020

    - Performed strategic analysis across various brands and industries. - Implemented and monitored Email Marketing campaigns, including A/B testing, database generation, and detailed reporting. - Analyzed customer journeys and performed social…

  4. Freelance Community Manager Service and Social Media Strategy · Regional HR company
    May 2019 — Jul 2020
  5. Digital Loyalty Executive · Philip Morris International
    Mar 2017 — Apr 2019

    - Led National Trade Digital Program - Led development and execution of a nationwide digital program with 6000+ users. - Created communication plans aligned with company initiatives. - Led advertising agency partnerships and engagement strategies. …

  6. Sales Analyst · Philip Morris International
    Mar 2016 — Feb 2017

    - Provided support to national sales management team. - Analyzed new product launches, gathered data, and communicated internal results. - Prepared reports for the management team.

  7. Key Accounts Internship · Philip Morris International
    Oct 2014 — Feb 2016
  8. Claims Analyst · Aon Benfield
    May 2014 — Oct 2014
  9. Secretary · Pediatric Medical Center
    Mar 2012 — Dec 2012
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Education

  1. Bachelor's degree · Universidad del Salvador
    2014
    · Advertising
  2. Diploma program · UCES
    2018
    · Marketing Management
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