Timezone overlap
9h overlap with US East · Argentina
English level
Elementary
Detected from your CV
(es)Skills & tools
Skills
Tools
About
Mariana brings a versatile skill set honed across diverse environments. She is known for her expertise in customer support and service, manual and functional QA testing, and administrative management, including back office operations. Mariana also excels at coordinating effectively with clients, suppliers, and internal teams to ensure smooth operations. Her career has spanned industries such as e-commerce, finance, healthcare, and information technology. This broad exposure has cultivated a truly multifaceted professional, as Mariana describes herself, capable of navigating varied business landscapes. Mariana thrives on new challenges and values opportunities for growth and stability. She is highly adaptable, quickly mastering new processes and systems to contribute effectively from day one.
Highlights
- Customer Support and Customer Service
- Manual and Functional QA Testing
- Administrative Management and Back Office
- Coordination with clients, suppliers, and internal teams
Work preferences
- Job type
- Freelance / Independent, Full-time, Part-time
- Company size / type
- —
- Culture
- —
- Industries
- E-commerce, Finance & Accounting, Health & Telemedicine, Information Technology
- Hours
- EST business hours
- Remote experience
- I've been working from Argentina for over 6 years at a company based in Costa Rica, with branches in Colombia
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Virtual Assistant & Administrative Support · CROWNEJul 2022 — Dec 2022· Technology Company
- Management of administrative and operational tasks. - Coordination of travel, rentals, purchases, and suppliers. - Document organization and tracking. - Management of client requests and requirements. - Monitoring of international communications…
- Functional QA Tester · WOLK SOFTWAREMar 2022 — Mar 2026· Technology Company
- Design and execution of manual functional tests. - Validation of enhancements, integrations, and new features. - Recording and tracking of incidents and bugs using TFS. - Verification of fixes and quality control. - Collaboration with technical…
- Customer Support, Technical Support, and Back Office Analyst · WOLK SOFTWAREAug 2019 — Mar 2026· Technology Company
- Customer service and support via phone, email, WhatsApp, and web chat. - Resolution and follow-up of technical and functional queries. - Incident management, documentation, and tracking. - Support for billing systems, Office 365, and web…
- Personal Assistance and Support · Personal Assistance and SupportJan 2016 — Jan 2019
- Administrative Assistant and Legal Assistant · Sarlo, Raffo & Porras Law FirmJan 2010 — Jan 2012
- Distribution and Postal Management · PLUVIUM S.A.Jan 2007 — Jan 2009
- IT Technical Support · INDEPENDENTJan 2005 — PresentAR
- Diagnosis and resolution of technical problems. - Software installation and configuration. - Repair and maintenance of computer equipment. - Technical assistance to individual users.
- Customer Service, Sales and Commercial Management · Ferimar, Obvio, Shopping de la Playa, and J&JtechJan 2003 — Jan 2007
Education
- Nursing Studies · National University of Mar del Plata2004—2007AR· Nursing
- Bachiller · EEM No. 24 Manuel Belgrano2000—2003AR· Economics and Business Management