Timezone overlap
9h overlap with US East · Argentina
English level
Elementary
Self-assessed via CEFR ladder
(es)Skills & tools
Skills
Tools
About
Maria Victoria brings 10 years of experience in IT Support and NOC operations, currently as Soporte Técnico IT / Operador NOC at Aerolíneas Argentinas. She manages, tracks, and closes incidents using ticketing systems, ensuring strict compliance with company procedures to guarantee service security and quality. Her expertise spans critical tools like Citrix, Grafana, Nagios, and InvGate Service Desk, applied across diverse industries including IT, e-commerce, and health/telemedicine. Prior to her current IT role, Maria Victoria honed her customer service and operational skills at Aerolíneas Argentinas as an Auxiliar de Tráfico, Check-in, and Atención al Cliente. In this capacity, she collaborated with sales, operations, and security teams to deliver smooth customer experiences. She holds a Licenciatura in Psicomotricidad from Universidad CAECE. Maria Victoria is known for being proactive, organized, and adaptable, with a quick ability to learn new systems and processes. She enjoys solving problems and working with people, always eager to develop new skills and contribute as a valuable member of a collaborative team in a remote setting.
Highlights
- Mesa de ayuda
- Mda
- Help Desk
- Ensured strict compliance with company procedures and regulations, guaranteeing service security and quality.
- Collaborated with sales, operations, and security teams to ensure a smooth customer experience.
- Managed, tracked, and closed incidents using a ticketing system.
- Provided technical support to internal users in a corporate environment.
- Operated effectively in critical, high-demand environments.
- Performed first-level troubleshooting and escalated issues to specialized technical teams.
- Soporte Técnico IT Nivel 1
- Gestión y seguimiento de tickets
- Diagnóstico básico de hardware y software
- Troubleshooting inicial y escalamiento de incidentes
Work preferences
- Job type
- Consulting, Freelance / Independent, Full-time, Part-time
- Company size / type
- Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
- Culture
- —
- Industries
- E-commerce, Health & Telemedicine, Information Technology, Tourism & Hospitality
- Hours
- EST business hours
Salary context
Benchmarks for SMB non-tech role · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- Soporte Técnico IT / Operador NOC · Aerolíneas ArgentinasJan 2023 — Jan 2025AR
- Monitoreo preventivo de infraestructura, redes y servicios. - Tareas de operaciones IT y mesa de ayuda dentro del centro de monitoreo y soporte - Análisis de alertas generadas por sistemas de monitoreo (Grafana / Nagios). - Atención y soporte…
- Auxiliar de Tráfico / Check-in / Atención al Cliente · Aerolíneas ArgentinasJan 2018 — Jan 2023AR
- Resolución de incidentes operativos y atención a usuarios. - Operación en entornos críticos de alta demanda. - Cumplimiento estricto de procedimientos operativos y normativas de la compañía, garantizando seguridad y calidad de servicio. - Gestión…
- Orientadora en Psicomotricidad · Senderos del Sembrador (Centro de Día)Jan 2014 — Jan 2017AR
- Coordinación de actividades terapéuticas para personas con discapacidad. - Acompañamiento integral, fomentando bienestar físico y emocional en un entorno seguro. - Orientadora de sala.
Education
- Licenciatura · Universidad CAECE2010—2016AR· Psicomotricidad