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Timezone overlap

9h overlap with US East · Argentina

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21

English level

Conversational

B1

Self-reported as: “I struggle but I can”

Other languages:Spanish (native)

Skills & tools

Skills

Customer ServicePsychologySales

Tools

Excel

About

I am interested in growing within a company with a warm and safe environment. With the skills obtained throughout my experience, I can be of great help in strengthening the customer service sector and contributing ideas related to it.

Work preferences

Job type
Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Large/multinational (200+), Nonprofit / NGO, Social/Environmental Impact Company
Culture
Growth-stage startup (21-200), Large Company
Industries
E-commerce, Media & Entertainment
Hours
EST business hours
Remote experience
I work remotely for all of Argentina, but sometimes foreign individuals call. Although I do not have advanced English, I find ways to understand.

Salary context

Benchmarks for Customer Success · Junior (< 3 yrs).

India equivalent
$750/mo
This candidate
$990/mo
US local hire
$3,600/mo
Save ~$31,320/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. Retention Agent · Telecom
    Jan 2023

    - Provided phone support focused on efficiently and completely resolving concerns and issues, ensuring a satisfactory experience. - Promoted service benefits through effective communication. - Participated in training workshops to strengthen…

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Education

  1. Bachelor's degree · Universidad de Buenos Aires (UBA)
    2021
    · Psychology
  2. High school diploma · Instituto San Luis Gonzaga
    2012—2018
    · Social Communications
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