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Timezone overlap

8h overlap with US East · Mexico

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21

English level

Advanced

C1

Self-reported as: “I can work in English”

Other languages:Spanish (native)

Skills & tools

Skills

Customer ServiceProductProject ManagementTechnology

Tools

No tools listed yet.

About

Seeking professional growth in roles integrating project management, technology, and process improvement, exploring areas such as digital product design, digital transformation, and customer experience. I am motivated by challenges that involve learning, applying my skills, and generating impact. Among the challenges that interest me are: 1. Technological innovation: Implementing disruptive solutions, such as AI or automation, to improve efficiency and customer experience. 2. International expansion: Participating in global projects, adapting to diverse cultural and market contexts. 3. Complex problem-solving: Creating strategies to overcome challenges in logistics, finance, or product design.

Work preferences

Job type
Full-time
Company size / type
Growth-stage startup (21-200), Large/multinational (200+)
Culture
Large Company
Industries
Information Technology
Hours
EST business hours

Salary context

India equivalent
$900/mo
This candidate
$2,500/mo
US local hire
$5,200/mo
Save ~$32,400/yr vs. US hire.

Reference numbers based on US PyME hiring data; candidate value self-reported and parsed from the application form.

Work experience

  1. PMO – Financial Technology Projects · GRUPO EFE – Financiera Efectiva
    Dec 2022 — Present
    PE

    Led the digital transformation project, including the successful development and launch of Efectiva Digital App, streamlining customer onboarding and financial processes such as savings accounts, long term deposits, and debit cards. Defined project…

  2. Business Analyst - Customer Service · GRUPO EFE – Conecta Retail
    Sep 2020 — Dec 2022
    PE

    Analyzed customer service data to uncover trends and areas for improvement, enhancing the overall customer experience. Planned, organized, and monitored the implementation of InConcert software, facilitating a unified customer service operation for…

  3. IT Project Management Office Intern · GRUPO EFE – Financiera Efectiva
    Jul 2019 — Apr 2020
    PE

    Elaboration of purchase orders, payments, invoices in SAP. Budget control and analysis in SAP. Coordination with suppliers. Review invoices to reimburse employees.

  4. Administrative Intern · LAMSAC VINCI HIGHWAYS
    Aug 2018 — Jul 2019
    PE

    Petty cash management. Responsible for reviewing workers' consumption slips within established parameters. Review invoices for payments. Responsible for the insurance management with Peruvian and international brokers. Execute purchase approvals in…

  5. Work and travel · COPPER MOUNTAIN RESORT
    Dec 2016 — Mar 2017
    US
  6. Work and travel · HOTEL FRISCO
    Dec 2016 — Mar 2017
    US
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Education

  1. Bachelor's · Universidad Peruana de Ciencias Aplicadas
    2015—2020
    PE· Business Administration and Hospitality
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Achievements

  • Defined project backlog and coordinated with development and QA teams to enhance process efficiencies, resulting in: Capturing 15,000+ customers and over 200 million PEN in transactions within the first year. Reducing testing time and minimizing errors through agile methodologies like Scrum and Design Thinking.