Self-reported as: “I can work in English”

Skills & tools

About

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Hours

EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. E-Call Advisor · Grupo Ecipsa

   Jan 2024 — Present

   - Made and received calls for assistance and consultation regarding administrative processes, billing and collections, complaints and objections, prospect acquisition, and more, with the additional use of CRM, Google Calendar, and Office suite.

2. Customer Service/Sales Associate · Vintage

   Sep 2014 — Mar 2023

   - Tasks performed included personalized service, inventory control, and cash register support.

3. Telemarketer · Aegis Contact Center

   Aug 2008 — Mar 2023

   - Tasks performed included billing, collections, technical support, and general information, which has allowed me to acquire tools to provide a pleasant customer experience, attending to their needs and resolving issues with available resources.

Education

1. Bachelor's · Universidad Nacional de Córdoba, Facultad de Ciencias de la Comunicación

   2013
   · Social Communications
2. High school diploma · Instituto Secundario General Enrique Mosconi

   2007
   · Production of food goods and services
3. Course · ISMM Instituto Superior Mariano Moreno

   2012
   · Secretarial studies in accounting, real estate law, and human resources