Timezone overlap
9h overlap with US East · Argentina
English level
Beginner
Self-reported as: “I could not work in English”
Skills & tools
Skills
Tools
I use specific insurance management systems for collections and payments, case reviews, and claims tracking. Mail.
(awaiting structured parsing)About
I have extensive experience in customer service and team management, and that is precisely what has exhausted me. Always adhering to strict schedules (regardless of how productive that is). That is the reason why I want to change. I want to be able to work based on my own performance, giving my best and receiving in return what was agreed upon. Having flexible hours and work location. I can adapt to changes; throughout my years of experience, I have changed companies (which merged) and changed my role as the moment required.
Work preferences
- Job type
- Full-time
- Company size / type
- Large/multinational (200+)
- Culture
- Large Company
- Industries
- Finance & Accounting, Health & Telemedicine
- Hours
- EST business hours
Salary context
Benchmarks for Customer Success · Senior (7+ yrs).
US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.
Work experience
- REGIONAL CUSTOMER SERVICE HEAD, INSURANCE PRODUCER SERVICE HEAD · PERFIL GALENO SEGUROSAug 1997 — Present
- Coordinate the internal and external customer service and support team for Galeno. - Detect, develop, and enhance the skills of collaborators for PAS service. - Provide both in-person and written (back-office) support for the region's insurance…
- Regional Head · BBVA ConsolidarAug 1997 — Jan 2013
In 1997, I started at BBVA Consolidar in direct customer service, then as a branch lead, until I reached the position of Regional Head.
Education
- Diploma program · Universidad FASTA· Anthropology