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Timezone overlap

9h overlap with US East · Argentina

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English level

Not specified

Other languages:Spanish (native)Otro

Skills & tools

Skills

CoachCustomer ServiceSales

Tools

Galileo, Sabre, Amadeus, Microsoft Tools, etc

(awaiting structured parsing)

About

Whenever possible, change areas or improve income in similar work. I had an interview recently for an agency in the USA that seemed like a very good opportunity, but I think I didn't prepare well enough and that's where I missed out.

Work preferences

Job type
Consulting, Freelance / Independent, Full-time, Part-time
Company size / type
Early-stage startup (0-20), Growth-stage startup (21-200), Social/Environmental Impact Company
Culture
Otro
Industries
Tourism & Hospitality
Hours
EST business hours
Remote experience
London

Salary context

Benchmarks for SMB non-tech role · Senior (7+ yrs).

India equivalent
$1,600/mo
This candidate
$1,200/mo
US local hire
$7,000/mo
Save ~$69,600/yr vs. equivalent US hire.

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

  1. CORPORATE TRAVEL AGENT · Star Travel Uk Ltd
    Oct 2022 — Present

    - Increased client satisfaction by providing personalized and efficient corporate travel planning services. - Managed complex itineraries for high-profile executives, ensuring seamless travel experiences. - Established a reputation as a reliable…

  2. CUSTOMER SERVICE REPRESENTATIVE · Brandlive
    May 2022 — Sep 2022

    - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. - Handled escalated…

  3. CUSTOMER SERVICE REPRESENTATIVE · LATAM Airlines
    Dec 2017 — Jul 2020
    AR

    - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. - Enhanced customer…

  4. CUSTOMER SERVICE REPRESENTATIVE · LATAM Airlines
    Oct 2012 — Dec 2017
    AR
  5. CALL CENTER REPRESENTATIVE · Tam Linhas Aereas
    Oct 2008 — Oct 2012
    AR

    - Managed high call volumes while providing exceptional customer support and maintaining professional composure. - Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. - Mastered…

  6. SALES AGENT · Lan & Kramer
    Oct 2007 — Jan 2008
    AR

    - Developed strong relationships with clients through excellent customer service and regular followups. - Assisted call-in customers with questions and orders. - Expanded client base by diligently prospecting new leads and effectively presenting…

  7. SALES AGENT · Asatej
    Jan 2007 — Oct 2007
    AR
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Education

  1. Bachelor's · Universidad De Palermo
    AR· Tourism and Travel Management
  2. No Degree · Education IT
    AR· UX/UI
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