Self-reported as: “I struggle but I can - Intermediate”

Skills & tools

About

Work preferences

Job type

Consulting, Full-time, Part-time

Company size / type

Growth-stage startup (21-200), Social/Environmental Impact Company

Culture

Early-stage startup (0-20), Growth-stage startup (21-200), Large Company

Industries

Finance & Accounting, Information Technology, Media & Entertainment, Tourism & Hospitality

Hours

EST business hours

Salary context

Benchmarks for Customer Success · Senior (7+ yrs).

US figures from BLS OEWS 2024 + Glassdoor; India figures from US SMB offshore vendor pricing. Adjusted for the candidate's seniority.

Work experience

1. Community Manager / Cultural Producer · Proyecto Editorial

   Jan 2019 — Jan 2021

   Managed digital community, branding, and cultural content. Increased audience reach by 23%.

2. Business Analyst · Afluenta SA

   Jan 2015 — Present

   Developed scoring models and loan policies with credit bureaus. Managed metrics and KPIs for strategic decisions. Implemented UX strategies and social media management.

3. Channel Development Manager · Grupo Arquinec SA

   Jan 2013

   Designed and implemented omnichannel strategy and integration of digital channels and social media.

4. Regional Collections Supervisor · Royal Holiday

   Jan 2002 — Jan 2004

   Managed collections in 13 countries, improving debt recovery by 15%.

5. Customer Service Manager · Banco Santander

   Jan 1996 — Jan 1999

   Redesigned call center and achieved ISO 9001 certification.

6. Credit and Risk Strategy Implementation · American Express

   Jan 1985 — Jan 1996

Education

1. Postgraduate certificate · FLACSO
   · Culture and Communications
2. Advanced Technical Degree · Éter
   · Journalism

Achievements

• Increased audience reach by 23%.
• Managed collections in 13 countries, improving debt recovery by 15%.